Job Information
Autodesk Sr. Technical Support Specialist in Barcelona, Spain
Job Requisition ID #
26WD97370
Senior Technical Support Specialist (Barcelona)
Position Overview
The Senior Technical Support Specialist is responsible for leading complex investigations, driving technical excellence, and ensuring consistent escalation quality across Autodesk Forma products. This role operates as a senior-level individual contributor within Tier II, serving as a technical leader within the pod model.
The ideal candidate brings strong technical depth across multiple products within the Autodesk Forma product suite, including Forma Data Management, Forma Takeoff, Forma Build, and Forma Estimate . This role requires the ability to navigate complex, multi-product workflows and identify system-level patterns across integrated solutions.
This role reports to the Sr. Manager and works in close partnership with the Associate Manager. The Senior Technical Support Specialist is responsible for driving the technical growth of the team, developing strong product knowledge, and building relationships with Engineering and Product teams. The Associate Manager is responsible for people management and operational execution.
Responsibilities
Technical Leadership & Investigation
Lead complex Tier II investigations, including issue reproduction, root cause analysis, and validation of expected behavior
Analyze logs, workflows, and system interactions across multiple products to identify defects and system-level issues
Apply advanced troubleshooting techniques and best practices to resolve high-impact cases
Identify patterns across cases and connect individual issues to broader product or system trends
Escalation Ownership & Quality
Own technical escalation quality within the assigned pod
Ensure cases are complete, reproducible, and aligned with Engineering expectations
Provide guidance on debugging approach, validation steps, and escalation readiness
Act as a point of escalation for complex or ambiguous issues
Cross-Functional Collaboration
Partner with Engineering and Product teams to drive resolution of complex issues
Build strong working relationships with cross-functional partners
Represent Tier II from a technical perspective in discussions related to product behavior and defects
Participate in escalation reviews and feedback loops
Enablement & Technical Development
Drive the technical development of Tier II Technical Support Specialists
Mentor team members and support ongoing skill development
Identify knowledge gaps and lead enablement efforts
Author and maintain advanced troubleshooting documentation
Continuous Improvement & Technical Ownership
Identify opportunities to improve debugging workflows and technical processes
Apply judgment and creativity in recommending variations in approach
Contribute to improvements in tools, systems, and technical workflows
Support ongoing refinement of Tier II support practices
Pod-Level Technical Leadership
Serve as the technical leader within the assigned pod
Guide case investigations and ensure consistency in troubleshooting approaches
Support alignment across team members within the pod
Maintain high standards for technical quality and output
Work Schedule
This position is based in EMEA (Barcelona) and will follow a coverage-aligned schedule:
8:00 AM – 5:00 PM Barcelona time
Minimum Qualifications
Experience as a Senior Technical Support Specialist at a Tier II level or equivalent experience demonstrating technical leadership
3–5+ years in technical support or SaaS troubleshooting
Strong analytical and debugging skills across web, mobile, or cloud-based systems
Experience working with tools such as Salesforce, Jira, or similar platforms
Strong written and verbal communication skills
Preferred Qualifications
Experience supporting multiple products within the Autodesk Forma product suite
Strong understanding of cross-product workflows and dependencies
Experience leading complex investigations or technical initiatives
Experience mentoring or developing peers
Ability to operate independently and handle ambiguity
Role Expectations
Operates as a full contributor with deep technical expertise
Works independently, with guidance at critical points
Acts as a technical leader within the pod model
Drives technical consistency and quality across the team
Contributes to broader team effectiveness through technical leadership
Participates in on-call coverage as part of the Manager On Duty rotation
Own and manage VIP escalations with timely resolution
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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