Job Information
Hyatt Reception Supervisor in BARCELONA, Spain
Description:
At Grand Hyatt Barcelona , one of the city’s newest luxury landmarks, we are looking for a service‑driven, detail‑oriented Reception Supervisor to join our Front Office team on a full‑time, permanent contract .
This role is ideal for hospitality professionals with a strong customer service mindset , proven experience using Opera / Opera Cloud , and a solid background as a Team Leader or Supervisor , with the ability to manage, motivate, and develop teams while delivering outstanding guest experiences.
About the Role
As a Reception Supervisor at Grand Hyatt Barcelona , you will support the Front Office Management team in overseeing daily reception operations, ensuring that Hyatt brand standards of service, quality, and efficiency are consistently met.
You will act as a hands‑on leader , combining operational presence at the front desk with effective team supervision, guest issue resolution, and close coordination with other departments to ensure a seamless guest journey.
This is an operational role with rotating shifts , including weekends and public holidays.
Key Responsibilities
Guest Service & Front Desk Operations
Ensure a smooth, efficient, and personalized check‑in and check‑out experience in line with Grand Hyatt brand standards
Supervise front desk operations to guarantee a professional, warm, and consistent level of guest service
Handle guest concerns, complaints, and special requests using service recovery principles
Act as the main escalation point for operational or guest service issues during the shift
Leadership & Team Management
Supervise, coordinate, and support the Reception team , fostering a collaborative and high‑performance work environment
Organize staffing, task distribution, and priorities during the shift to ensure optimal coverage
Support onboarding, training, and continuous development of Front Office colleagues
Provide constructive feedback and contribute to team engagement and motivation
Systems & Operational Control
Ensure correct and efficient use of Opera / Opera Cloud and other Front Office systems
Oversee reservation accuracy, room assignments, billing, and guest profile data
Monitor arrivals, departures, VIPs, groups, and guest preferences
Support compliance with Front Office procedures and administrative controls
Interdepartmental Coordination
Maintain effective communication with Housekeeping, Concierge, Reservations, Guest Relations, and other departments
Coordinate special requests, amenities, upgrades, and complex operational situations
Support and participate in daily Front Office briefings , ensuring clear handovers between shifts
Brand Representation & Continuous Improvement
Represent the Grand Hyatt brand with professionalism, leadership, and attention to detail
Ensure adherence to internal policies, quality standards, and safety procedures
Actively contribute to continuous service improvement initiatives
Qualifications:
Qualifications & Requirements
Strong focus on Customer Service (Atención al Cliente) and service excellence
Previous experience as a Reception Supervisor, Team Leader, or similar Front Office leadership role , including people management
Proven experience working with Opera / Opera Cloud
Fluency in English and Spanish , both spoken and written; additional languages are a strong plus
Strong leadership, decision‑making, and problem‑solving skills
Excellent organizational skills and ability to perform in a fast‑paced environment
Proactive, responsible, and results‑oriented mindset
Flexibility to work rotating shifts, including weekends and public holidays
Care Connects Us – Do Our Values Speak to You?
At Hyatt , we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — guide how we work and how we care for our guests and colleagues every day.
When you join Hyatt, you become part of a global family that celebrates diversity and encourages you to be your authentic self.
What You’ll Love About Us
Special Hyatt hotel rates for you, your family, and friends from day one
Discounts at hotel restaurants and bars
Employee restaurant with nutritious and varied daily menus
Access to a wellbeing platform focused on mental health and personal development
Continuous learning, development programs, and global career opportunities across Hyatt hotels worldwide
Be Part of Something GRAND
With more than 1,150 hotels in over 70 countries , Hyatt is recognized globally as a Great Place to Work . Our teams are a mosaic of cultures, experiences, and talent — where leadership and individual contribution truly matter.
Join the Grand Hyatt Barcelona team as a Reception Supervisor and help lead exceptional guest experiences.
Primary Location: ES-Barcelona
Organization: Grand Hyatt Barcelona
Job Level: Full-time
Job: Bars/Restaurants/Outlets
Req ID: BAR000472
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.