Job Information
Kuehne+Nagel Air Logistics Perishables Customer Care Specialist in Banyo, Australia
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Behind every shipment of fresh produce, pharmaceuticals, or delicate perishables lies a promise. A product leaves one corner of the world and arrives at the other, on time, and in perfect condition. As a Perishables Customer Care Specialist at Kuehne+Nagel, you’ll be the guardian of that promise.
This role is about more than processing bookings or handling documents. It’s about anticipating customer needs, solving problems before they arise, and ensuring every perishable shipment tells a story of trust and reliability. You’ll be the link between customers, sales teams, and our Operational Care Centers, making sure every detail is captured, and every journey runs smoothly
How you create impact
Be the customer’s voice : Proactively advise, consult, and update customers, ensuring they feel supported at every step.
Turn details into action : Transfer customer requirements into KN systems so our Operational Care Centers can deliver flawlessly.
Solve challenges early : Monitor shipments, field complaint calls, and collaborate with stakeholders to resolve issues before they escalate.
Shape the journey : Provide quotations, process export bookings, and create accurate documentation to keep shipments moving.
Coordinate the flow : Liaise with airlines, consulates, DAFF, and transport suppliers to secure space, inspections, and compliance.
Keep operations precise : Oversee warehouse instructions, customs entries, cargo release, and reporting to ensure accuracy and efficiency.
Close the loop : Manage claims, refine reports, and contribute to continuous improvement initiatives.
What we would like you to bring
Commercial Acumen – A sharp commercial mindset with the ability to balance customer satisfaction and profitability, prepare quotations, negotiate rates, and identify opportunities for up‑selling or cross‑selling
Industry Expertise – Solid knowledge of freight forwarding processes and regulations, with hands‑on experience in air logistics and perishables
Operational Precision – Strong attention to detail in bookings, documentation, cargo release, and claims management
Communication & Collaboration – Clear, professional communication skills to proactively advise customers, resolve issues, and foster alignment across teams, partners, and stakeholders.
Adaptability & Resilience – Confidence in handling fast‑paced, time‑critical shipments.
Customer ‑ Centric Mindset – A proactive, solutions‑oriented approach with a constant drive to maximise customer satisfaction while supporting sustainable growth and profitability.
What's in it for you
Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:
Corporate rates for Private Health Care Insurance
Free Flu Vaccination Program
Inclusive Gender-Neutral Parental Leave Policy to support all parents
Attractive long-service awards
Novated leasing
Charity and volunteering events
Flexible work arrangements
And more!
If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team !
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.