Job Information
Abbott Senior Field Service Engineer in Bangkok, Thailand
KEY RESPONSIBILITIES:
- Be responsible for Troubleshooting, installation, calibration, maintenance, Preventative Maintenance, field
modifications and repair on designated equipment.
Order and manage repair parts cycle times and Preventative Maintenance schedule.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service
records in a timely manner.
Maintain communications with customers to ensure resolution and proper follow-up.
Maintain tools and standard test equipment and ensuring they are properly calibrated.
Ensure to meet Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory
requirements.
Utilize the escalation process to resolve customer service delivery issues.
Work as a member of the local team to provide efficient service delivery to all accounts within assigned area.
Adhere to applicable regulatory requirements and company procedure.\
QUALIFICATIONS: Describe the minimum education and experience, including knowledge, skills and abilities, required to
successfully perform the job. List any certificates and/or registration required.
Minimum Bachelor’s degree of Electrical Engineering, Electrical Engineering Technology or related fields
Experience in servicing Capital Equipment or equivalent service fields. Experience in the medical equipment industry,
diagnosing and repairing mechanical, electromechanical, and/or electronic equipment is preferred.
- Experience interfacing with both internal team members and external customers as part of a solution based service
process.
Experience in troubleshooting and responding to customer concerns.
Proven record of being reliable and accountable for all aspects of their job.
Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues to
easily understandable manner.
- Ability to work in a fast-paced, self-directed resourceful environment, work independently, manage multi-task activities
with shifting priorities, work productively in a pressurized environment and adapt to changing circumstances.
- Strong time management skills, Decision-making, problem resolution and creative thinking skills, Ethical and trustworthy
OTHER FUNCTIONS AND RESPONSIBILITIES
- Handle and process customer feedbacks/complaints/product experience in timely manner and according to Abbott Global
Commercial Quality System, Abbott Medical Asia’s and Abbott Medical country’s policy and requirement
- Execute the job responsibilities according to applicable standard operating procedures of Abbott Global Commercial Quality
System, Abbott Medical Asia and Abbott Medical Country Affiliate
- Ensure applicable standard operating procedures of Abbott Global Commercial Quality System, Abbott Medical Asia and
Abbott Medical Country Affiliate are executed
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com