Job Information
Qnity Global Customer Experience Controls, Compliance, & Risk Leader in Bangkok, Thailand
Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.
At Qnity , we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.
The Global Customer Experience Controls, Compliance & Risk (CC&R) Leader is accountable for the execution and operational performance of CX controls, compliance, and risk management across regions. The role contributes to the development of global CC&R strategy, standards, and frameworks and owns their end-to-end implementation, adoption, and effectiveness, ensuring compliant, well-controlled CX operations that support customer experience and business objectives. Acting as the primary CX interface with Internal Controls and Audit, the role carries full accountability for audit readiness, execution quality, issue remediation, and sustained control effectiveness.
This hybrid role balances global people and functional leadership with regional execution.
Leading: People leadership, execution governance, operational ownership, and cross-functional influence to ensure global CC&R strategy and standards are executed effectively.
Doing: Direct regional execution, validation, issue resolution, and delivery where hands-on leadership and judgment are required.
Key Responsibilities
1. Global CC&R Leadership (Strategy, People & Operations)
Contribute to the development and evolution of global CC&R strategy, priorities, and standards.
Lead and develop a global CC&R team with clear accountability for execution, quality, and outcomes.
Translate global strategy and standards into clear operating plans, performance expectations, and deliverables.
Hold direct accountability for team performance, execution discipline, and delivery against compliance and audit commitments.
Build a resilient, high-performing organization through coaching, workload management, and strong operating rhythms.
2. Global Standards, Reporting & Enablement
Operationalize global CC&R standards by establishing scalable operating models, governance frameworks, and end‑to‑end processes that enable consistent execution across regions.
Own the execution, adoption, and sustainment of global CC&R standards across regions.
Ensure CC&R standards are embedded into daily CX operations rather than treated as advisory guidance.
Own CC&R reporting accuracy, data integrity, and follow-through, ensuring insights translate into action.
Partner with Global CX Learning & Development to execute CC&R capability-building and learning plans.
Drive execution of continuous improvement initiatives, including standardization, automation, and digitization.
3. Audit, Risk & Cross‑Functional Influence
Serve as the CX CC&R subject matter expert with full accountability for audit execution and outcomes.
Lead CX audit execution end-to-end, including preparation, walkthroughs, issue tracking, and remediation governance.
Act as the escalation owner for CC&R issues, accountable for decision quality, alignment, and resolution.
Influence cross-functional partners to ensure enterprise expectations are executed consistently in CX operations.
Ensure regional requirements and realities are integrated into global frameworks and decision making.
Influence trade offs across service, cost, speed, and risk
Partner across regions and CX workstreams to modernize processes through digital tools, automation, and data driven insights.
4. Regional Execution & High‑Judgment Delivery
Lead and execute regional initiatives requiring deep judgment and hands‑on delivery.
Serve as the escalation point for ambiguous or precedent‑setting decisions providing input to balance global standards with regional realities.
Own execution of regional CC&R initiatives with customer, financial, regulatory, or reputational impact.
Lead implementation, validation, and closure activities with direct accountability for outcomes.
Participate in audit walkthroughs, deep-dive assessments, and high-risk discussions requiring senior credibility.
Ensure global CC&R strategy and standards are executed effectively in region, providing feedback to inform future enhancements.
Skills and Capabilities
Key capability expectations include:
People Leadership : Builds strong teams through coaching, accountability, and talent development.
CX & Operational Leadership : Drives measurable improvements in customer experience, controls, and risk outcomes.
Change & Capability Leadership : Delivers transformation while developing sustainable skills and ownership.
Governance & Risk Mindset : Embeds effective controls without unnecessary complexity.
Operational & Digital Fluency : Leverages data, systems, and automation to improve transparency and execution.
Judgment & Influence: Makes sound decisions in complex, matrixed environments.
Education and Experience
Bachelor’s degree required.
Minimum 5+ years in CX, Operations, Supply Chain, years in controls, audit, compliance, or regulated operations or related fields.
English fluency required; additional languages preferred.
Proficiency in SAP and Sales Force CRM required; advanced technologies a plus.
Green or Black Belt Certification or equivalent preferred.
Experience in regional or global roles within complex, matrixed organizations.
Strong experience with audit, internal controls, compliance , or regulated environments preferred.
Willingness to travel internationally as required.
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Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information (https://www.qnityelectronics.com/accessibility.html) .
Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page (https://careers.qnityelectronics.com/us/en/compensation-and-benefits-final) .
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