Job Information
TE Connectivity CUSTOMER SERVICE SPECIALIST I in Bangkok, Thailand
CUSTOMER SERVICE SPECIALIST I
Posting Start Date: 3/9/26
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:
Job Overview
This role serves as the primary contact for assigned customer accounts, overseeing quotes, orders, service issues, and coordination across supply chain, logistics, finance, and operations. Ensures timely resolutions, manages backlog, supports NPI, and drives customer satisfaction.
Job Requirements
Quote and Order Management
Interface with Customers for Quote request or Price inquiries and approval
Submit quotation request for pricing team approval.
Sales order entry, order confirmation & expediting orders.
Order change and backlog price adjustment
On-going Backlog Management
Shipment release and follow up
Report and support past due backlog reduction
NPI - follow up with PM/Plant/Finance for part master and cost setup
Handle Sample order
Process RMA / Goods replacement
Customer Service
Handle customer enquiries & complaints. Investigate and work with other departments to resolve customer issues in a timely manner.
Emails/Conference calls / Customer and TE Plant Visits for critical delivery issues, expedition or projects.
Work out solutions on Customer’s special requirements, such as label, Customs process, packing & etc.
NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.
Customer Supply Chain Management
Initiate Stock Requisition for customer advance order or buffer stock.
Work with Planning team on capacity adjustment in order to fulfill Customer’s demands
Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis
Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.
Negotiate with Customer for VMI liability and deadstock compensation.
Resolve logistics and custom issues with relevant functions
Customer Credit and Billing Management
Billing attainment
Follow up queries with Account Receivable
Coordinate with Finance and Customer to solve pass due invoices issue
Manage customer credit status & escalate for any abnormal status
Apply credit release
Process Credit note / Debit Note
What your background should look like
Customer Focus.
Excellent communication skill. Able to interact with internal and external partners.
Problem solving skills
Team player with positive attitude.
Proactive, responsible and takes ownership of issues.
Able to work under pressure.
Self-motivated, independent and able to work with minimum supervision
Sense of urgency, analytical and able to multi-task under fast paced environment.
Bachelor degree in any fileds
2-3 years+ same industry customer service experience
Familiar with SAP is preferred
Capable for Mandarin speaking
Be stable, willing to grow together with the company and quickly adapt to the new environment.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Job Locations:
555 PHAHOLYOTHIN ROAD
CHATUCHAK BANGKOK, Krung Thep Maha Nakhon Bangkok 10900
Thailand
Posting City: CHATUCHAK BANGKOK
Job Country: Thailand
Travel Required: None
Requisition ID: 147776
Workplace Type:
External Careers Page: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.