Job Information
Boehringer Ingelheim Customer Service and Sales Executive in Bangkok, Thailand
THE POSITION
Ensure smooth operations of all sales transaction process by supporting and co-ordinating with sales team and third party to make sure all BI products are delivered to customers and satisfy them.
Their duties include sales administration, effective collecting and preparing document which comply with the BI commercial policy, supporting sales activities and co-operating with other departments in related tasks.
Tasks & responsibilities
1.Sales Transaction Process
Responsible for all sales transaction process such as sales order controlled under sales condition, sales return, borrow and loan goods, etc. by coordinating with third party distributor.
Comply with the BI commercial policy in relates areas of accountabilities.
2.Customer Services
Maintenance and update customer profiles to ensure up-to-date sales condition, price and bonus which are aligned with the BI commercial policy.
Monitor and provide alert reports to sales team of any deviation from data setting in the system.
Open new customers in the system with correctness and complete document support & price setting by channel in alignment with commercial policy
Supports tender preparation, execution, and volume protection through strong account management and operational excellence.
- Sales Information Update
Update daily sales information to sales team by generating formatted reports in the system and any special requesting on sale transaction report such as credit note report, monthly sampling usage, etc.
Prepare monthly sales reports with summarized sales performance on each therapeutic area and send to sales team.
4. Sales Administration/ Sales Support
- Provide sales administration tasks and support sales activities both internal and external customer facing activities by supporting & preparing document for activity request approval, PR/PO processing, sourcing resources for sales activities-coordinating and contacting with external agency for event arrangement. - Ensure all document comply with the BI Policy.
Requirements
Bachelors degree in any related field
Fair in English
Computer literacy-skill to use business application such as word processing, Microsoft Excel, presentation and electronic mail.
Minimum 3 years experience in customer service and sales support
Competencies required
- Strong interpersonal skill with high service mind
- Communication skill
- Self development / learning
- Planning and organizing
- IT literacy for Microsoft Office
All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.