Job Information
Abbott Customer Experience Manager - Core Diagnostics in Bangkok, Thailand
Job Summary
The Customer Experience Manager – Core Diagnostics is responsible for driving revenue growth, market share expansion, and strategic account development for the core diagnostics portfolio.
This role leads a high-performing sales team, builds strong relationships with key stakeholders in hospitals and laboratories, and ensures execution excellence across both public and private sectors.
Key Responsibilities
- Sales Strategy & Business Growth
Develop and execute sales strategies to achieve revenue, profitability, and market share
Identify growth opportunities across hospital segments (government, private, chain labs)
Lead forecasting, pipeline management, and business planning
- Key Account Management
Build and maintain relationships with key decision-makers
Lead strategic tenders and negotiations in compliance with local procurement regulations
Develop account plans for top-tier customers to expand test menu and utilization
Ensure customer renewal and long-term partnerships
- Team Leadership & Capability Building
Lead, coach, and develop a team of sales representatives and key account managers
Set clear KPIs, monitor performance, and provide regular feedback
Build a high-performance, customer-centric sales culture
Collaborate with cross-functional teams (Marketing, Medical, Application, Service)
- Tender & Pricing Management
Lead tender strategy and execution for government and larget accounts
Ensure pricing governance aligned with company policy and market dynamics
Work closely with finance and regional teams on pricing approvals and profitability
- Customer Experience & Service Excellence
Ensure high customer satisfaction through strong coordination with service and application teams
Address customer issues proactively and drive continuous improvement
Support installation, onboarding, and post-sales engagement
- Market Intelligence & Competitive Strategy
Monitor market trends, competitor activities, and pricing landscape
Provide insights to shape product positioning and commercial strategy
Identify risks and opportunities in the diagnostics market
Qualifications & Experience
Bachelor’s degree in Medical Technology, Life Sciences, Business, or related field
Minimum 7–10 years of sales experience in diagnostics, medical devices, or healthcare
Proven track record in managing key accounts and leading sales teams
Strong experience in hospital tender processes and government accounts
Strategic thinking with strong commercial acumen
Skills & Competencies
Leadership and team development
Strategic planning and execution
Negotiation and influencing skills
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com