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Introduction

At IBM Corporate Headquarters (CHQ) and Other Functions, diverse teams such as marketing, finance, legal, operations, HR, and more work together to keep IBM moving forward. These functions play a vital role in solving complex challenges, supporting our clients’ success, and creating collaborative environments for IBMers worldwide. Working in CHQ and Other Functions means contributing your expertise to a global network that values teamwork, problem-solving, and innovation. You’ll have opportunities to grow your career while helping IBM operate with excellence and scale its impact across industries. With a culture that emphasizes learning, inclusivity, and career development, IBM offers the platform to apply your skills where they matter most. At the heart of our business.

This role offers a platform to leverage your SuccessFactors expertise to drive IBM's business strategies forward. If you're passionate about transforming your SuccessFactors knowledge into real business value for IBM, we invite you to apply.

Your role and responsibilities

As a seasoned Product Manager, you will deliver business results by bringing high-quality products to market and defining the strategy and execution plans to achieve market leadership. You will leverage your expertise in market and business analysis, product definition, and innovation to drive success.

Your primary responsibilities will include:

• Define Product Strategy: Develop and execute plans to bring high-quality products to market, driving business results and achieving market leadership.

• Lead Cross-Functional Teams: Collaborate with design, product marketing, ecosystem partners, analysts, engineering, sales, and services teams to deliver successful products with defined routes to market.

• Manage Product Lifecycle: Oversee the product lifecycle from inception through growth, maturity, and end-of-life stages, ensuring successful product execution.

• Develop Partnership and Ecosystem Strategy: Define and execute partnership and ecosystem strategies to support product execution and drive business results.

• Drive Innovation: Continuously innovate and analyze markets, competitors, and customer needs to inform product roadmap and strategy.

Required technical and professional expertise

· US Payroll Product Ownership:

Act as the primary Business Analyst and functional owner for United States Payroll within SAP SuccessFactors Employee Central Payroll, maintaining overall accountability for solution design, system integrity, compliance, and operational effectiveness.

· Requirements Analysis & Solution Design:

Lead detailed fit‑gap analysis of business requirements against standard SuccessFactors ECP capabilities; guide stakeholders on design and configuration options that leverage standard solutions and industry best practices.

· Hands-on Configuration & Issue Resolution:

Perform hands-on analysis, troubleshooting, and configuration directly within ECP; partner with techno‑functional SMEs to investigate defects, validate root cause, confirm fixes, and ensure successful deployment outcomes.

· End-to-End Payroll Processing Support:

Support on-cycle, off-cycle, special payroll runs, one-time payments (OTPs), and year‑end activities in close partnership with Payroll Operations, ensuring payroll accuracy, timeliness, and regulatory compliance.

· Change & Enhancement Delivery:

Lead technical solutioning for change requests initiated by or impacting US Payroll, including impact assessment, solution design, risk evaluation, release planning, and coordinated testing and deployments.

· Integration & Replication Management:

Partner with Point‑to‑Point Replication and integration SMEs to identify, resolve, and permanently remediate data replication fallouts impacting US Payroll, validating systemic fixes and assessing payroll risk.

· Cross‑Functional Collaboration:

Partner with upstream HR systems, CIO organizations, HR governance, and enterprise functions to ensure seamless alignment across HCM, Time & Attendance, Absence, Mobility, and downstream payroll integrations.

· Payroll Functional Domain Leadership:

Provide subject matter expertise across core payroll domains including Tax, Banking, Deductions, 401(k), Payments, Accounting, Workers’ Compensation, Time & Attendance, Absence, Mobility, and Payroll Posting.

· Payroll Posting & Financial Controls:

Collaborate with Finance and Payroll Operations on payroll posting, reconciliations, and controls, partnering with Finance Business Analysts on post‑payroll and accounting integration matters.

· Platform Readiness & Release Management:

Represent US Payroll in HRSP and platform upgrades; assess release impacts, coordinate readiness activities, oversee regression testing, and confirm payroll readiness for releases and year‑end.

· Testing & Validation Leadership:

Lead payroll validation activities across System Integration Testing (SIT), Regression, and User Acceptance Testing (UAT), partnering with Payroll Operations to define testing strategies and approve payroll readiness.

· Strategic Alignment & Continuous Improvement:

Ensure payroll technology solutions align with enterprise strategic direction; maintain regular engagement with SAP to stay current on product roadmaps and enhancements, translating relevant changes into actionable recommendations for US Payroll.

• Minimum 15 years of experience in Overall Payroll (different systems and process) and SuccessFactors with emphasis on ECP/vendor/SAP for at least 5 years

• Desirable experience supporting United States payroll within SAP SuccessFactors Employee Central Payroll

• Desirable knowledge of US payroll regulations, tax processing, posting, and compliance

• Desirable experience in hands‑on ECP configuration and troubleshooting

• Proven ability to lead complex change initiatives, payroll releases, and testing cycles

• Strong stakeholder management and cross‑functional collaboration skills

• Experience working with integrations, point-to-point replication, and payroll interfaces

• Ability to exercise independent judgment in solving complex payroll technology problems

• A professional certification in SAP SuccessFactors Employee Central certification is a must. ECP certification desirable.

Preferred technical and professional experience

• Prior experience in large enterprise or global payroll environments

• Experience supporting year‑end payroll processing and HR platform upgrades

• Familiarity with Finance posting, reconciliation, and audit controls

· Proficiency in applying Agile and Design Thinking principles with a growth mindset expected.

This role offers a platform to leverage your SuccessFactors expertise to drive IBM's business strategies forward. If you're passionate about transforming your SuccessFactors knowledge into real business value for IBM, we invite you to apply.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.