Job Information
NTT America, Inc. Process Transformation Architect Director in Bangalore, India
Key Responsibilities:
• Map current-state BPS process flows and pain points
• Redesign workflows for automation, agent integration, and digitization
• Define key metrics: cycle time, FTE effort, error rate, ROI
• Partner with tech teams to validate feasibility and iterate improvements
• Drive change adoption across business and ops teams
Required Skills:
• 8+ years in BPS process re-engineering or delivery (Lending, Claims, KYC, etc.)
• Lean Six Sigma certification preferred
• Strong business process modeling (BPMN, Visio, etc.)
• Experience in AI/automation implementation or shared services