Job Information
HSBC Manager Operations in Bangalore, India
Manager Operations
Brand: HSBC
Area of Interest:
Location:
Bangalore, KA, IN, 560103
Work style: Hybrid Worker
Date: 6 Feb 2026
Job Title: Manager Operations
Purpose of the role
Role is for the position of Manager Operations in Fund Accounting (ETF Transfer Agency) in the capacity of an individual contributor or People manager and requirement is to ensure high quality service to the Client ensuring that risks are minimized, and profit is maximized through effective management of costs/resources. Role expectation is also to ensure that process and procedures are continually reviewed, improved, the changes are communicated and implemented effectively. The job also entails checking on internal audits and measures undertaken and regularly reviewed in order to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a good work environment. The job also entails regular interactions with Country office teams and managing team so that the employee motivation levels are high.
In this role, you will:
Role Specification:
Circa 50% to 100% of time spent managing people / direct and indirect reports
Circa 50% of time spent in processing / technical aspects of the process (as outlined below)
Lead User Acceptance Testing for the business (as and when required)
Lead Projects for both country and city offices (based on business objectives, targets and requirement)
Manage 10 to 12 direct reports, whilst overseeing 20 - 24 headcount of indirect reports, as and when deemed required by business or manage the process as an individual contributor
Regular liaison with country offices
Manage transformation and growth
This role operates in a highly complex and time critical environment and is required to be involved in processing of activities, which includes (but not limited to):
Checking transactions and activities (depending on business requirement)
Various Investigations and escalations from Client
Settlement of Cash in coordination with custody team/ directly using HSBC systems.
Reconciliation of cash and unit accounts, which includes investigation of breaks (where necessary)
Working closely with A&V as an input provider, to ensure ETF NAVs are delivered timely.
Management Information Reporting
Business specifications for this role outlined below:
Product Range / functions would include Dealing & Reporting, Settlement activities, Reconciliations, Corporate actions, Fund price and Management Information
100% involvement in & ownership of process and technical aspects of the business
Responsibilities depending upon jurisdiction catered to and serviced out of Global service centre.
Flexibility in terms of shift timing to manage multiple jurisdictions & business requirements.
Customers / Stakeholders
Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s
Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
Establish and maintain effective relationship with the country offices and other stakeholders, and identify areas of service improvements.
Supporting Transfer Agency Function for multiple jurisdictions.
Ensure regular and timely interaction with the all stakeholders – namely country office teams, CCO, ODI, GBM Capability team, Transformation, etc.
Leadership & Teamwork
To plan for allocation/reallocation of resources and process prioritization across the various markets to smoothen the impact of erratic workflows/volumes and leave management by ensuring that a robust cross training plan is in place to multi skill operation teams.
Procedural changes/new initiatives are reviewed, agreed with the Country Office, fully communicated to staff and implemented.
Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognize service excellence and keep high staff morale through ‘Celebrating Success’.
Create an environment where skills and knowledge is openly shared to achieve department and business goals.
Typically managing 10-12 FTE, dependent on current BAU footprint and projected growth, or manage the process as an individual contributor
Others
Business Impact:
Given the criticality of the process, transactional volumes and value of the business overall, this role requires the job holder to execute transactions swiftly and accurately, adhering to the process and FIM guidelines to ensure nil impact to the business. Any exceptions, failures, inaccuracies or delays could potentially result in any of the following impacts.
Financial Loss • Regulatory Impact • Reputational Damage • Audit Findings / FIM Breach • Increased Operational Risk
Management of Risk
- The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
Observation of Internal Controls
- The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
To be successful you will:
Knowledge
- A post-graduate diploma or degree in any Commerce or equivalent Financial Background. Higher qualification not a bar provided aspirations are commensurate with the position.
Experience
Desirable if experience in management position with exposure to appraisals, counseling, team building and staff development.
Minimum 2-3 years of Experience in Securities processing environment, Fund Administration, Transfer Agency Business. Possess relevant Securities background and industry knowledge
Possess at least 12 months of Securities experience and Transfer Agency Operations (this is a mandatory requirement)
In the current role for 12 Months
Skills
Ability to speak and understand English fluently, writes business letters and reports, good conversational / telephone skills.
Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
Initiate cost control measures by achieving resource efficiency and managing overheads
Evidence of process management skills with an ability to initiate process improvements
Evidence of very good prioritizing, planning and organizing skills.
Ability to effectively communicate and implement group policies and procedures
Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
Ability to manage and develop a team staff across a diverse range of processes within an operational environment.
Ability to maintain control, direction and motivation of staff in an ever-changing environment.
Proven experience in change and problem-solving management.
Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements and recognize areas for development
Excellent verbal and written communication skills.
A positive self-starter.
Ability to manage resources to continually improve customer service and achieve productivity targets.
Good communication skills and enjoys working with people in relation to role.
Ability to plan & organize effectively as well as adopt a flexible approach to change.
Will need to possess good multi-tasking skills and be flexible, as operations will cover multiple teams and time zones
Strong Collaborative management skills and flexible to working across all shifts in a 22*5 working environment.
Additional Skills (good to have)
Relevant certification from CISI – Chartered Institute For Securities and Investment Certifications
Prior experience in Transfer Agency covering processes like Registration, Dealing, Payments & Reconciliation.
Understanding of Financial Market and Mutual/ Hedge Fund operations desirable
hsbc.com/careers
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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Issued By HSBC Electronic Data Processing (India) Private LTD