OneMain Financial Jobs

44241BR

Requisition ID:

44241BR

Business Unit:

COR

Job Description:

CDM Smith is seeking a Manager – PMO & Processes to join our Global IT organization. This

role is responsible for establishing, governing, and continuously improving delivery, quality,

and operational processes across multiple IT functions. The Manager – PMO & Processes

will lead and enable teams responsible for manual testing, business analysis, Scrum

facilitation, and IT security, ensuring consistent execution, strong governance, and

measurable outcomes aligned with business priorities.

At CDM Smith, we recognize the value of structured processes, automation, and the

eective use of AI to improve quality, eiciency, and predictability. In this role, you will drive

process maturity across the delivery lifecycle, integrate automated testing and incident

management practices, and champion the responsible use of AI to enhance

decision-making, quality assurance, and operational eectiveness.

The ideal candidate is a highly process-oriented leader with experience managing

cross-functional teams, defining and enforcing standards, and partnering with stakeholders

to improve delivery outcomes. They bring a strong understanding of testing (manual and

automated), incident management, agile delivery, and security governance, along with a

forward-looking mindset toward AI-enabled process optimization.

Key Responsibilities

 Provide leadership and direction to manual testing teams, Business Analysts,

Scrum Masters, and the IT Security team, ensuring clarity of roles, consistent

practices, and alignment with organizational priorities.

 Establish, maintain, and continuously improve PMO, delivery, quality, and

governance processes across the IT organization.

 Define and standardize testing, requirements management, agile execution,

security, and incident management processes, ensuring consistency and

repeatability.

 Drive the adoption of automated testing practices, working closely with engineering

and quality teams to improve coverage, eiciency, and reliability.

 Oversee incident management processes, including root cause analysis, corrective

actions, and continuous improvement to reduce recurrence and improve service

stability.

 Partner with delivery, product, and business stakeholders to ensure eective

planning, estimation, dependency management, and delivery tracking.

 Enable and coach Scrum Masters and Business Analysts on agile best practices,

process discipline, and value-driven delivery.

 Collaborate with IT Security to ensure security processes, controls, and

compliance activities are integrated into delivery and operational workflows.

 Leverage AI and automation to improve testing eectiveness, incident analysis,

reporting, and operational decision-making, while ensuring responsible and ethical

use.

 Define and track KPIs, metrics, and dashboards related to quality, delivery

performance, incidents, and process maturity.

 Ensure documentation of processes, standards, and governance models, and

promote adoption through training and communication.

 Foster a culture of continuous improvement, accountability, and collaboration

across all managed teams.

Skills and Abilities

 Strong experience in process definition, governance, and continuous

improvement within an IT or digital delivery environment.

 Proven experience managing or leading quality/testing, business analysis, agile

delivery, and/or IT security teams.

 Solid understanding of manual and automated testing practices, including test

strategy, automation frameworks, and quality metrics.

 Experience with incident management frameworks, root cause analysis, and

service improvement practices.

 Working knowledge of agile and hybrid delivery methodologies, including Scrum

and scaled agile concepts.

 Demonstrated ability to apply AI and automation to improve quality, eiciency, and

operational insight.

 Strong stakeholder management and communication skills, with the ability to

influence across teams and functions.

 Analytical mindset with experience defining and using metrics and dashboards to

drive decision-making.

 Ability to balance process discipline with pragmatism, enabling teams rather than

creating unnecessary overhead.

 Proactive, self-motivated leader with a passion for operational excellence and

continuous improvement.

 Curious and forward-looking, staying current with emerging tools, technologies, and

best practices in quality, delivery, and governance.

Job Title:

Manager, IT Project Management Office (PMO)

Group:

COR

Employment Type:

Regular

Minimum Qualifications:

Bachelor’s degree. Certified as a Project Management Professional (PMP) or similar, comparable certification. 10 years of related experience with at least 6 of those years in a project management capacity. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.

Why CDM Smith?:

Check out this video and find out why our team loves to work here! (https://www.cdmsmith.com/en/Video/Meet-CDM-Smith)

Join Us! CDM Smith – where amazing career journeys unfold.

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

Job Site Location:

India - Bangalore

Agency Disclaimer:

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.

Amount of Travel Required:

0%

Assignment Category:

Fulltime-Regular

Background Check and Drug Testing Information:

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.