Job Information
Verint Systems, Inc. Customer Support Analyst in Bangalore, India
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function:
The Customer Support Organization provides Verint’s installed customer base with postimplementation
technical support services for the full line of Verint CES software offerings.
The Customer Support Representative’s primary responsibility is to provide front line
troubleshooting and issue resolution to customer calls for technical assistance with the Verint
software and log the details of those interactions into the Verint CRM.
The Customer Support Representative strives to solve customer problems on the first call
whenever possible and/or collect quality technical detail from the customer about the problem
they are experiencing to better identify and equip the assigned Product Support Specialist to
respond to the problem consistent with the support call quality process.
The Customer Support Representative recognizes the urgency of a customer issue based on the
problem description provided by the customer and be knowledgeable about the resource
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required to address the issue and responds accordingly to ensure the issue receives special
handling and live handoff to a Product Support Specialist whenever required.
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.