Job Information
IBM Associate Customer Success Manager - Cloud in Bangalore, India
Introduction
As a Associate Customer Success Manager for Apptio line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.
Your role and responsibilities
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Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure.
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Lead discussions and manage customer’s commitment based discounts across all savings instruments.
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Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
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Perform analysis and present regular operational reviews to customer & Apptio leadership
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Collaborate with an internal global team to grow a strategically important part of the Apptio business
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Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
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Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams.
Required technical and professional expertise
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Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI
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Knowledge of the SaaS industry and software products
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Excellent communication and relationship-building skills
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Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
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Ability to prioritize and multitask in a fast-paced environment
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1-3 years of industry experience
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At least a 3-year college degree in an associated field.
Preferred technical and professional experience
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Customer Success experience and proactive engagement with Customers
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Experience in Cloud Cost Optimization
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Experience with CRM software and other customer success tools
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.