Job Information
Verint Systems, Inc. Associate CloudOps Engineer (MIM) in Bangalore, India
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function:
This role contributes to both Major Incident Management (MIM) and Problem Management to ensure swift incident resolution and long-term operational stability. The candidate will serve as a contributor for one or both functions, guiding incident response efforts, restoring services efficiently, and driving root cause analysis to eliminate recurring issues.
The position requires an open minded, cross-functional collaboration, proactive analysis, and a continuous improvement mindset. A basic understanding of the ITIL framework is essential, but not mandatory and with a tactical focus on enhancing Incident and Problem Management processes. Additionally, this role presents an opportunity to unify Incident, Problem, and Change Management under a cohesive, ITIL-driven approach—contributing to greater operational maturity and resilience
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.