Job Information
Conduent App Dev & Support Engineer III in Bangalore, India
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Role Summary
We are seeking an experienced ECM/EDMS & Letter Generation Systems Engineer with strong expertise in xPression and Docfinity . The candidate will be responsible for implementing, configuring, supporting, and maintaining Electronic Content Management (ECM), Electronic Document Management Systems (EDMS), and Letter Generation platforms in a hosted enterprise environment.
Experience with tools such as DocFinity, OnBase, FileNet, xPression, IBM Cognos Analytics, or FormWorks/FIS Document Capture Manager is preferred. Training may be provided for candidates with strong foundational skills.
The role requires strong operational support experience, system administration skills, and the ability to work effectively in a fast-paced, high-pressure production environment.
Key Responsibilities
Implement and support ECM/EDMS and Letter Generation systems using xPression and Docfinity
Configure system settings, options, and environment parameters
Provide high-level technical expertise for operational support functions
Support internal and external business customers through helpdesk and operational activities
Create release packages and support code repository systems
Perform software installations, upgrades, and code deployments
Troubleshoot application, server, and infrastructure-related issues
Support hosted environments and provide ongoing maintenance
Participate in on-call rotations, including after-hours and weekend support
Work closely with development teams, business analysts, vendors, DBAs, architects, and IT operations teams
Enforce security policies, compliance standards, and governance procedures
Perform risk assessments and support audit activities
Create instructional documentation and provide user training
Perform other duties as assigned
Required Skills & Experience
Minimum 8+ years of experience in relevant technologies
Helpdesk and system administration experience in ECM/EDMS using xPression and Docfinity
Strong experience with Windows Server OS (2008/2016/2019/2022)
Experience supporting hosted environments
MS Office Suite proficiency
Experience with issue tracking and ticketing systems
SFTP/FTP knowledge
Security policies and risk assessment/auditing knowledge
Strong troubleshooting skills (hardware, VM, and software)
Good understanding of network, server, and telecom infrastructure/architecture
Ability to work independently with documentation and ticketing systems
Strong documentation and instructional writing skills
Preferred Skills
Experience with at least one of the following:
ECM/EDMS tools
Letter Generation systems
OCR software
Basic WebSphere administration and support
MS SQL Server (2008/2019)
Networking fundamentals
Software Development Life Cycle (SDLC) knowledge
Code repository systems (Git or similar)
OCR/Workflow experience
Kodak scanners and Capture software
PowerShell and scripting knowledge
Experience working with helpdesk/ticketing systems
Other Competencies
Ability to work well under pressure in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication and coordination abilities
Self-driven with strong ownership and accountability
Work Requirements
Willingness to participate in on-call rotation
Availability for after-hours and weekend activities as needed
Ability to support production-critical systems
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .