Job Information
Proofpoint Senior AI Program Manager - Customer Office in Baltimore, Maryland
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
Job Summary: We are seeking a Senior AI Program Manager to serve as the strategic business and enablement lead for our AI Integration team within the Customer Office. In this role, you will take ownership of our program champion network, consult on high-impact business use cases, operationalize cross-service workflows and drive measurable value across our service teams. This is an exciting opportunity to be at the forefront of our AI transformation, bridging the gap between technical platform capabilities and real-world business applications.
Key Responsibilities:
Program Champion Leadership: Run recurring champion syncs across multiple service teams where you willfacilitatediscussions on workflow transformation opportunities, help championsidentifywhere AI can reimagine their current processes, andprovideconsultative guidance on implementation approaches. Teach champions to build their own workflows using platform capabilities through hands-on enablement sessions. Serve as the primary point of contact for program champions—dedicated team members within each service line who drive AI adoption within their teams and serve as the bridge between their business units and our AI Integration team.
Workflow Operationalization: Drive adoption of AI workflows across service teams by creating consistent processes and standards for how teamsleverageAI capabilities in their daily work. Partner directly with business units to understand their existing service delivery processes andidentifyintegration points where AI can be embedded. Trackusagemetrics and business impact to ensure workflows deliver measurable value and areactually beingused by teams, not just built and abandoned.
Enablement & Training: Enable and upskill our designated program champions through targeted workshops that cover advanced platform capabilities, use case identification, and workflow building fundamentals.Design and deliver discovery workshops that help teams articulate their business problems and translate them into potential AI solutions. Createadoptionresources such as quick-start guides,best practice documentation, and training materials that enable teams toself-serve.
Strategic Support: Translate business needs into actionable initiatives by scoping technical requirements from stakeholder conversations and packaging well-defined project briefs. Seamlessly hand off these scoped projects to our technical execution team, ensuring they have clear direction and context.
Value Realization: Measure and communicate value by tracking adoption metrics (active users, workflow usage, engagement trends), calculating ROI (hours saved, efficiency gains, cost avoidance), and building compelling narratives that justify platform investment to leadership. Track program champion success by documenting their wins andshowcasingtheir impact across the organization to drive broader adoption.
Applied AI Innovation: Draw on yourpreviousexperience rolling out enterprise AI platforms to inject fresh perspectives, proven frameworks, and new use-case discovery methods into our team's strategy. Challenge our status quo to ensure our internal enablement practices and AI adoption methodologiesremaincutting-edge.
Continuous Improvement: Monitor AI solution adoption across all teams, gather user feedback from program champions and their teams through regular check-ins, andidentifyareas for improvement in both the platform capabilities and our enablement approach.
Industry Knowledge: Stay current with the latest AI trends and technologies, to ensure our approachremainscompetitive and incorporates emerging best practices.
Required Qualifications:
5-7+ years in Internal Enablement, Digital Transformation, Business Operations, or Technical Program Management roles, with a focus on driving enterprise technology adoption.
Proventrack recorddriving large-scale technology rollouts, workflow automation, or digital transformation initiatives, coupled with hands-on experience applying early AI tools (e.g., GenAI, Copilot, automation platforms) to business problems.
Champion network management - experience running power user or champion programs across multiple business units.
Value realizationexpertise- can track SaaS adoption metrics, calculate ROI, and build compelling business cases.
Consultative discovery skills -leadsexploratory conversations toextractbusiness problems andtranslatethem into platform solutions.
Program coordination - manages multiple concurrent initiatives with strong follow-through.
Technical fluency at power user level - can become a power user of AI platforms anddemonstratecapabilities to others.
Understanding ofworkflow automation, integrations, and data connections conceptually.
Experience with AI/LLM capabilities from a user enablement perspective.
Strong business acumen, able toidentifyprocess improvement opportunities and articulate the business value of AI solutions.
Excellent communication, collaboration, and organizational skills.
Self-starter with the capacity to multitask effectively in dynamic settings.
Preferred Qualifications:
Experience with B2B services, customer success, or professional services organizations.
Understanding ofhow to embed technology into service delivery workflows.
Experience designing and delivering engaging workshops and training programs.
Track recordof driving organizational adoption ofnew technologiesthrough change management.
Experience partnering with technology vendors on platform optimization.
Previousexperience building or managing champion/power user networks in enterprise settings.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 166,500.00 - 244,200.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 136,200.00 - 199,760.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 124,100.00 - 182,050.00 USD
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.
This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.