Job Information
CareFirst Behavioral Health Care Manager (Hybrid) in Baltimore, Maryland
Resp & Qualifications
PURPOSE:
This Behavioral Health Care Manager position will support members within the Medicare Advantage line of business. Under minimal supervision, the Care Manager researches and analyzes a member's behavioral health needs, along with related medical needs and healthcare cost drivers. The Care Manager works closely with members and the interdisciplinary care team to ensure members have an effective plan of care and positive member experience that leads to optimal health and cost-effective outcomes. We are looking for an experienced behavioral health clinician in the greater Baltimore metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst or care provider location based on business needs and work activities/deliverables that week.
ESSENTIAL FUNCTIONS:
Identifies members with acute/complex behavioral health conditions and related medical needs. Engages onsite and/or telephonically with member, family and providers to develop a comprehensive plan of care to address the members needs at various stages along the care continuum. Identifies relevant CareFirst and community resources and facilitates program, network, and community referrals.
Collaborates with member and the interdisciplinary care team to develop a comprehensive plan of care to identify key strategic interventions to address members behavioral health, medical and/or social determinant of health needs. Engage members and providers to review and clarify treatment plans ensuring alignment with medical benefits and policies to facilitate care between settings. Monitors, evaluates, and updates plan of care over time focused on member's stabilization and ability to self manage. Ensures member data is documented according to CareFirst application protocol and regulatory standards.
QUALIFICATIONS:
Education Level: High School Diploma or GED.
Experience: 5 years clinically related experience working in Care Management, Discharge Coordination, Home Health, Utilization Review, Disease Management or other direct patient care experience.
Preferred Qualifications:
Bachelors degree in nursing
CCM/ACM or other RN Board Certified certification in case management. Minimum masters degree in social work, counseling, and/or psychology with active licensure as LCSW-C, LCPC, PsyD, PhD, and/or MFT.
Bilingual - fluent in Spanish.
Previous experience with Medicaid, Medicare Advantage, and/or DSNP patient populations with multiple co-morbidities, complex needs, social determinants of health and/or barriers to care.
Knowledge, Skills and Abilities (KSAs)
Knowledge of clinical standards of care and disease processes.
Advanced ability to produce accurate and comprehensive work products with minimal direction.
Advanced ability to triage immediate member health and safety risks.
Strong understanding of the strategic and financial goals of a health care system or payor organization, as well as health plan or health insurance operations (e.g. networks, eligibility, benefits).
Verbal and written communication skills, along with the telephonic and keyboarding skills.
Necessary to assess, coordinate and document services for members.
Knowledge of available community resources and programs.
Proficient in the use of web-based technology and Microsoft Office applications such as Word, Excel and PowerPoint.
Strong internal and external customer service.
Licenses/Certifications :
RN - Registered Nurse - State Licensure And/or Compact State Licensure RN- Registered Nurse in MD, VA or Washington, DC Upon Hire Required.
Active licensure as LCSW-C, LCPC, PsyD, PhD, and/or MFT within DMV region.
Salary Range: $72,216 - $143,429
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Department
Core Clinical Operations Admin
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship.
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REQNUMBER: 21981