Job Information
Shoals Club Assistant Recreation Director in Bald Head Island, North Carolina
Position Description Summary
The Assistant Director of Recreation is responsible for the safe and successful operation of the Aquatics Complex and Recreation facilities and activities that consistently exceed Member and Guest Pass Holders' expectations. This is a full-time position and not seasonal.
Role & Responsibilities
Create a memorable experience for all Members, their guests, & Guest Pass Holders, continually providing excellent customer service with a high level of professionalism and hospitality
Manage the development, implementation, execution, and administration of a variety fun and social recreational programming activities and services for the Membership year-round
Conduct frequent checks and inspections for the entire Aquatics facility, ensuring Member and Employee safety, code and safety compliance, and sanitation and presentation standards.
Oversee the development and execution of Kids' Camp activities and programs, ensuring a variety of engaging fun and interactive hands-on experiences that provide both learning and entertainment for children at all age levels, from toddler to tween.
Regularly report on department revenue, costs, usage, payroll, and other financials as they pertain to the Recreation Department
Oversee the effective management of pool laundry, ensuring we never run out of clean towels for Members or Guest Pass Holders.
Enhance current Club offerings for Food and Beverage, offering more social activities to drive engagement, revenue, and Member usage.
Formulate, maintain, and supervise all departmental policies, procedures, regulations and standards within established state licensing guidelines and Club policy.
Maintain records pertaining to departmental financials, programming, vendors, calendar of events, Member feedback, and recreational activities.
Drive annual revenues as determined by budgetary goals, reporting on monthly variances to the General Manager.
Assist in Preparing annual operating budget for all Recreation operations by September of each year, managing expenses and payroll in accordance with set budgets.
Collaborate with Marketing to create professional, engaging, and attractive marketing materials pertaining to Club Recreation and Aquatics activities and offerings.
Continually seek to improve the reputation of the Shoals Club Recreation & Aquatics facilities, compiling market research, identifying best practices, and strategically benchmarking and adopting Best in Class programming opportunities from competitors
Manage employee schedules, payroll, corrective actions, and shift coverage, communicating with the team in a timely and professional fashion, always ensuring a goal that employee schedules are communicated at least three weeks in advance of the workweek.
Oversee the hiring of seasonal staff, with the Goal of being fully staffed pre-season, and timely submission of separation documentation post season.
Coach and mentor staff; be a servant leader and inspire trust and buy-in with the team, setting them up for success and helping them to grow in their new roles (often first jobs)
Establish clear goals and expectations for staff, holding employees accountable & following up.
Coordinate staff schedules to ensure all team members get adequate break times, ample time to eat, and multiple opportunities to take breaks from the heat/sun.
Own the training process for all Recreation & Aquatics staff, including the development, implementation, evaluation, & administration of thorough, consistent training, focusing on continuous improvement, Employee & Member safety, & the fundamentals of Member service
Partner with HR to ensure all staff is up to date on all necessary licenses, certifications, and external trainings (such as CPR/AED/First Aid), ensuring necessary compliance.
Manage the accurate and timely recordkeeping of all pool logs, inspections, & service dates
Spearhead all safety programs for both Members and Employees, as it relates to the Pool Deck, ensuring proper communication, nice enforcement, and service standards.
Attend all departmental and supervisory meetings as needed/requested.
Ensure that all Members & Guest Pass Holders receive immediate attention upon arrival/check-in.
Assist all Members, Guest Pass Holders, and Guests with any requests or accommodations, empowering employees to Say Yes to every Member, every time.
Respond to any emergency situations, accordingly, ensuring proper protocols are followed and appropriate follow-up actions are taken.
Monitor all incoming Member & Guest Pass Holder feedback, utilizing Member Satisfaction Surveys & other feedback tools, & responding to concerns in a timely & professional manner
Ensure everyone adheres to all health and sanitation codes and guidelines at all times.
Be knowledgeable about Club events, promotions, and general activities and closures.
Oversee the cleanliness of the Aquatics area, adhering to all Club standards.
Promote a fun & relaxing atmosphere, helping with Member requests and Inspiring Happiness
Project an upbeat and positive attitude with a good work ethic
Advise senior management of any serious Member issues or complaints.
Be detail-oriented and able to prioritize in a fast-paced environment.
Solve problems, work as a team, be a leader, and inspire happiness!
Smile, Be Nice, and Say Yes
Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of Shoals Club mandatory standards of operations.
Maintain all relevant certifications and licenses, committing to continuous personal growth.
Qualifications & Education Requirements
Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation.
Ability to communicate effectively and professionally.
Willingness to learn and accept instruction.
Be dependable, prompt, and team oriented.
Must possess a positive attitude and good work ethic.
CPO certification a plus
Country or Private Club or Resort/Aquatics experience preferred.
Other Accountabilities
Because of the fluctuating demands of the Clubs' operation, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as others are expected to help you while we foster a team environment. Therefore, you may be required to perform other tasks, as needed, that are not included in the above.
Adhere to all of the various company written mandatory standards of operations, policies and procedures, manuals, memos, and other oral instructions.
Working Conditions
Outdoors, on pool deck in varying weather
Outdoors, in a playground and/or on a court or greensward in varying weather
Typical office environment
Physical Requirements
Regularly required to sit, talk, hear, and use hands.
Must be able to stand for long periods of time.
Ability to lift and move heavy objects, more than 20 pounds.
Repetitive motions and walking for long periods are required.
Ability to bend, squat, lift, kneel, and crouch.
Moderate to heavy lifting, pushing, and pulling is required.
Attendance Expectations
This position has an expected workload of 50+ hours per week; overtime may be required, and off-season hours may differ.
Connectivity and responsiveness are expected on evenings, off days, and holidays.
Reporting Structure
Reports to: General Manager
Directly Supervises: Recreation Supervisors & Managers
Indirectly Supervises: All Recreation & Pool staff