Job Information
HSBC Director Production Engineering in Azcapotzalco, Mexico
Director Production Engineering
Brand: HSBC
Area of Interest:
Location:
Azcapotzalco, Distrito Federal, MX, 02230
Work style: Hybrid Worker
Date: 29 Mar 2026
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of:
Director Production Engineering
Role Purpose:
The biggest disruption in a generation is taking place in Payments. The Value Chain is being re-assembled to create Business Value. Real-Time is becoming the norm along with message standardisation. The Production Engineering for Payments organisation must have the technical skill and operating model to support critical payments applications in this environment.
The Production Engineering organisation is responsible for the management of all payments systems, including high value, low value, real-time and emerging payments by ensuring continuous service to both internal and external customers globally.
The role purpose is to create and manage a World Class Technology Operations Team That Is Global, Modernised, Service Orientated, and Engineering Driven. We are One Global Team that Solves Problems Through Technical Excellence, providing Exemplary Service For Our Customers
Main Activities:
The Associate Director reports to the Country Head of Mexico Production Engineering and Americas Regional Lead for GPS and will:
Lead the L1/L2 Production Engineering teams in Mexico aligned to International Payments.
Be accountable for the production availability and stability of critical payment platforms
Lead by example with a high technical competency
Provide Thought Leadership to drive a transformation vision to reality, and get the organisation closer to a Site Reliability Engineering type model that is Global, Modern, Service–Orientated, and Engineering Driven
Act as a change agent to drive cultural and mind-set shifts in resistant teams and individuals
Drive improvements to our Monitoring & Alerting, Incident Management, Capacity Management
Drive the reduction of Toil and increase Automation
Ensure a reliable and tested resiliency position across the application and infrastructure stack
Have regional accountability for the technology spend around the support of applications and infrastructure
Be measured against key performance metrics for their teams
Maintain partnerships with key stakeholders, including, but not limited to Risk, Change Delivery, Supplied Management, IT to support service and product development initiatives
Maintain strong influence over partners to ensure continued stability across the critical payments infrastructure
Influence and drive improvement of the software development practice across the CTB teams that build features for production
Lead the Infrastructure Engineering organisation
Demonstrable technical pedigree
Should lead by example, comfortable to be hands on when needed
Technically progressive with exposure to cloud, containerisation, automation
Proven team building & coaching skills
Fostering an engineering meritocracy, skills driven
Provide for overall Technical leadership and delivery
Deliver change and innovate to increase value for the business
Manage, preserve, maintain and improve the resiliency of our Infrastructure
Continuously strive to improve the payments infrastructure experience
Enabling/empowering our people – having the right people in the right places, equipped with the right skills and tools for the future
Expected to drive cost optimisation initiatives in Run the Bank (RTB) costs, reduction in TOIL and help in automation, and identifying organisation efficiencies
Ensure approved project portfolio infrastructure elements are delivered on time and quality
Ensure efficient and effective operation of all infrastructure and service management related processes for GPS technology
Ensure Standards Compliance and Regulatory requirements are adhered to as part of all solutions and services delivered.
Ensure infrastructure solution designs conform with IT Strategy and Product Management Standards
Ensure the goals and strategy of GPS technology are reflected in the Infrastructure and Service Management related strategies and policies.
Drive improvements in Service Quality.
Support change portfolio definition and planning.
Collaborate with stakeholders at all levels and negotiate fluently to influence strategy direction, budget and goals that deliver maximum business benefits.
Grasp opportunities to influence group change initiatives; collaborate with stakeholders to infuse portfolio plans with ideas generated
Continually improve monitoring performance and identifying solutions and work to resolution for any issues
Leadership & Teamwork
Foster a culture of continuous improvement (e.g. automate away toil)
Build out and leads a high calibre Global Payments team in ensuring high engagement and motivation levels
Develop critical skillsets in team members and provide a stimulating work environment
Recruit and retain high calibre, diverse team members
Establish career paths and mobility opportunities for teams
Promote an environment that supports diversity inclusion and reflects HSBC brand & values
Qualifications Required:
Ability to independently manage relationships with business stakeholders, including irate stakeholders in times of trouble
Ability to organise and manage in a crisis
Typically educated to Engineering or Masters degree level
Minimum hands on Technical experience of 15 years and above
Technically certified in CLOUD or IBM or Microsoft or Java technologies
Extensive experience in a Techincal Lead/Architect role within an IT or related field, including experience of managing a global complex projects encompassing varied technologies
Ability to build strong relationships and communicate with a wide spectrum of stakeholders
Excellent knowledge of the project lifecycle and group strategy
Understanding of business finance and experience of effective management of budgets and expenditure
Experience with a meaningful subset of the sysadmin (linux, Unix, windows), db admin (Oracle, BigQuery), network admin, data centre admin
Proven ability to influence developers including at very senior levels
Ability to quickly learn and understand complex environments
Lenguage Level:
Advanced English
.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC