Job Information
Bendix Commercial Vehicle Systems LLC Specialist 1-2, Technical Solutions in Avon, Ohio
Bendix Commercial Vehicle Systems LLC
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
*Specialist 1-2, Technical Solutions*
LOCATION: Avon / Ohio (US-OH), United States | BRAND: Bendix | REQUISITION ID: 10066 | JOB GRADE: 13
| ON-SITE/REMOTE: On-site
Want to help shape tomorrow? At Bendix, we set the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety. We're part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you'll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You'll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity.
Bendix Commercial Vehicle Systems LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
JOB DESCRIPTION:
Position Title: Specialist 1-2, Technical Support
Reports To: Supervisor, Technical Support Team
Date Last Revised: March 2026
Position Summary:
Provide one stop product technical support to customers over the phone and at customer maintenance and training sites as required.
Essential Functions:
- Provide Technical Support, primarily over the phone, on Product and System Trouble Shooting / Part Cross / Identification of Similar Parts for Replacement / Product Application
- Manage customer support call volumes in a customer oriented and professional manner.
- Able to support extended business hours, as needed in a rotational format.
- Navigate through product information systems while answering customer technical support questions; using Teamcenter, Bendix.com, technical product literature.
- Maintain call logs using a database approach to logging and cataloging technical calls.
- Communicate technical product issues and enhancement requests to engineering product teams.
- Provide input and feedback on improvements to technical literature and product serviceability to customer communication and engineering organizations.
- Support customer product campaigns and special aftermarket initiatives.
- Provide formal Brake School training sessions to employees or customers.
- Support onsite customer field visits as required.
Knowledge:
- Very strong customer service know-how in communications and support techniques.
- In-depth knowledge of Air Brake systems; Bendix and competitive.
- Broad company product knowledge; functionality, features, and service.
Experience:
- For Specialist 1 level 1-3 years' experience, preferred; for Specialist 2 level 2+ years' experience.
- Proven customer service experience
- Experience in the heavy-duty truck, bus and/or automotive market is a plus.
- Experience in using product knowledge database systems; such as Teamcenter, preferred.
Skills:
Strong customer service orientation a must.
Ability to