Job Information
UNIVERSITY OF TEXAS AT AUSTIN Technology Support Specialist in Austin, Texas
Provide excellent customer support by phone, email, text, and chat to university employees and faculty and OnRamps students and instructors with a wide variety of questions and problems about software, hardware, desktop, network, and systems supported by the OnRamps program.Monitor reported problems to identify trends and recommend solutions. Develop internal and external resources to enhance OnRamps customer support knowledge base and customer experience.Contribute to special projects and initiatives as assigned.Provide input on internal and external workflow processes, engage in continuous improvement, participate in team meetings and staff professional development trainings.