Job Information
Securitas Security Services USA, Inc. Technical Writer in Austin, Texas
Technical Writer
Company: Securitas Security Services USA, Inc.
Division: Global Clients Americas (GCA)
Location: Fully Remote (U.S. Based)
Salary: $90,000–$100,000 annually
Benefits: Medical, Dental, Vision, 401(k) with company match, Paid Time Off, Career Growth Opportunities
Position Overview
The Technical Writer will support the Physical Security Systems organization by developing, maintaining, and improving documentation, training, and knowledge management resources across a global security program.
This role is responsible for identifying, evaluating, and documenting critical information assets, including procedures, standard operating procedures (SOPs), process documentation, job-related training materials, and certification content. The goal is to create standardized, scalable documentation frameworks that improve efficiency, drive consistency, and support global team growth.
This position collaborates closely with subject matter experts (SMEs), engineering teams, consultants, and stakeholders across geographically distributed teams to ensure accurate, high-quality content is delivered across multiple formats.
Key Responsibilities
Contribute to the overall learning and development strategy for Physical Security Systems
Identify documentation and learning needs across various roles and levels
Develop structured curriculum, runbooks, SOPs, and technical process documentation
Create and maintain user guides, tutorials, knowledge articles, and training materials (self-paced, live, online)
Develop and maintain documentation for OCI site environments, including SOPs and other technical documentation
Collaborate with SMEs to create, edit, and maintain technical content within Confluence and other documentation platforms
Review and audit documentation for consistency, clarity, and adherence to established style guides
Apply Microsoft Style Guide or equivalent enterprise documentation standards
Drive continuous improvement through regular content reviews and updates
Manage documentation and training projects end-to-end (requirements gathering through reporting/metrics)
Develop and manage internal certification programs and knowledge-based exams
Conduct Job Task Analysis (JTA) and design exam blueprints
Analyze statistical data to improve exam quality and effectiveness
Facilitate training sessions and workshops as needed
Own and drive end-user training strategy to support adoption of systems and processes
Manage multiple concurrent projects while ensuring timely delivery
Build strong technical understanding of physical security systems and enterprise platforms
Basic Qualifications
Bachelor’s degree in Technical Writing, Education, Communications, or related field — OR 5+ years of relevant experience
5+ years of experience in technical documentation, curriculum development, or training content creation
Experience developing and maintaining documentation in Confluence or similar collaborative documentation platforms
Experience writing SOPs and technical documentation for enterprise or OCI site environments
Demonstrated experience applying structured style guides (Microsoft Style Guide or equivalent)
Excellent written and verbal communication skills
Strong presentation and facilitation skills
Experience leading projects independently
Ability to work effectively in fast-paced, evolving environments
Experience working with geographically distributed teams
Strong attention to detail
Ability to simplify complex technical concepts for diverse user groups
Preferred Qualifications
Master’s degree in Education, Technical Writing, or related field
Familiarity with HTML, CSS, Articulate, Jira, or related tools
Experience developing certification exams and competency evaluations
Strong understanding of instructional design principles
Knowledge of psychometric principles in exam development
Exceptional editing and proofreading skills
Strong analytical skills and data-driven decision-making ability
Experience in physical security systems or enterprise technology environments
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
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Technical Writer / Securitas Security Services / Austin, TX / TXDPS License # B03944
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Benefits include:
Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.