Job Information
UNIVERSITY OF TEXAS AT AUSTIN Student Experience Systems Coordinator in Austin, Texas
Supports the implementation of training and resource materials that enhance staff, student, and stakeholder understanding of OnRamps hiring and invoicing processes. Contribute to the refinement of existing processes through regular needs assessments. Prepares and maintains guides, checklists, and other support tools based on established best practices.Executes and monitors data systems to evaluate the effectiveness of student and grading team operations. Performs data entry, summarizes findings, generates reports (charts and graphs), and maintains statistical records. Applies quality control methods to support continuous improvement.Fulfills hiring and invoicing tasks for external contractors and student employees by following Business Operations procedures and university policies. Assists in preparing invoices, validates data accuracy, and tracks payments under the supervision of the Student Experience Manager.Supports recruitment and retention of external contract populations and student employees by implementing highly effective systems and communication to ensure students receive high-quality, timely feedback on course assignments.Provides administrative assistance related to ongoing OnRamps student and remote grading team hiring, onboarding, and invoicing needs. Provides exceptional customer service support to internal and external stakeholders. Assists the Student Experience Manager with day-to-day operational aspects of remote grading team management within OnRamps, pursuing excellence in all aspects of project and customer service delivery. Engages in continuous improvement processes toward achievement of Student Experience objectives.Supports developing professional development assets for student employees synchronously and asynchronously using high quality professional development pedagogy and Canvas Learning Management system (LMS).