Job Information
Peak Performers Sr. Administrative Assistant (Claims & Appeals) in Austin, Texas
Take on a high-impact administrative role supporting a mission-driven public service program that directly impacts individuals navigating unemployment claims. This position offers the opportunity to work in a fast-paced, detail-driven environment where accuracy and organization are essential to ensuring timely and fair case processing. Ideal for professionals who thrive on structured workflows, managing complex information, and delivering precise, high-quality work.
The Team You Will Be Joining
You will support a specialized team within a state workforce agency responsible for reviewing and processing formal disputes related to unemployment benefit determinations. This team manages the intake, analysis, and scheduling of administrative hearings, ensuring all parties, documentation, and case details are properly prepared. Their work is essential to maintaining compliance, accuracy, and efficiency within the unemployment insurance system.
Major Duties
Perform administrative support work for the unemployment insurance appeals process
Review incoming appeal requests to identify appropriate issues, involved parties, and scheduling considerations
Analyze case information using internal systems and official records
Enter and maintain accurate data in the case management system
Request, track, and organize documentation required for hearings
Assist with cross-training and provide support to other units as needed
Perform additional duties as assigned
What are we looking for?
Typing speed of at least 60+ words per minute
Proficiency in Microsoft Office Suite, including Outlook and Teams
Strong attention to detail with the ability to manage date-sensitive, high-volume work
Knowledge of unemployment insurance laws, rules, regulations, and appeals processes
Familiarity with general office practices and procedures
Experience with UI claims and appeals processing
Ability to remain focused and productive in a fast-paced environment
Strong interpersonal and communication skills
Exciting Opportunity Details
Rate: $31.00/hr
Length of Engagement: April 20 – August 31, 2026
Days/Hours: Monday – Friday, flexible schedule between 7:00 AM – 6:00 PM (schedulesubject to management approval) 40 hours per week
Location: Austin, TX (in-office) Capitol Complex
The Peak Performers Difference
Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment
Participation in a 403(b)-retirement plan
Priority placement for qualified applicants with chronic medical conditions and/or disabilities
Weekly payments through direct deposit
In business since 1994 and thousands of job placements
All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.
Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.
Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Custom Job ID: 26-TX-GT1008
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