Job Information
STATE OFFICE OF RISK MANAGEMENT SORM | Claims Supervisor | 26-0436 in AUSTIN, Texas
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GENERAL DESCRIPTIONWork includes active participation in establishing Claims Operations Department goals and objectives; developing department guidelines, procedures, policies, rules, and regulations; developing schedules, priorities, and standards for achieving department goals; evaluating department activities; and coordinating department activities. Plans, assigns, and supervises the work of others.ESSENTIAL POSITION FUNCTIONSOversees the work of assigned unit within Claims Operations Department Participates in the preparation of program management and productivity reports and studies Confers with staff on department issues and problems to identify and implement solutions Plans, implements, coordinates, monitors, and evaluates programs Participates in establishes department goals and objectives; and develops and approves schedules, priorities, and standards for achieving goals Participates in the development of department goals and objectives evaluation activities Provides technical assistance in a department area Plans, assigns, and supervises the work of others Communicates openly and honestly with colleagues and customers Takes personal responsibility for the quality and content of assigned unitsand#8217; work product Prioritizes unit and individual workload to ensure deadlines are met and productivity maximized Ensure equal collaboration and contribution among unit and claims department Development of claims adjusters, explaining claims processes, deadlines and overall claims handling in an understandable manner. Maintain and retain claims staff, along with working to keep team morale at a positive state Review claims from adjusters on the team to ensure quality of claims handling. Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity Qualifications: MINIMUM QUALIFICATIONSEducation: Graduation from high school or equivalent Experience: Five years full-time reviewing, adjusting, or processing workersand#8217; compensation claims experience Licensed to adjuster workersand#8217; compensation claims in Texas {License will be verified pre-employment} Knowledge of Division of Workersand#8217; Compensation appeals process Knowledge of medical terminology Knowledge of Texas Workersand#8217; Compensation law and claims administration Skill in working under pressure and meeting deadlines Skill in working effectively with a diverse of customers Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication [Writing sample required at time of application and administered at the time of interview] Ability to be an independent worker within a team environment Skill in exercising sound judgment and effective decision making Ability to make timely, informed decisions that take into account the facts, goals, constraints, and risks Ability to interpret and appropriately apply complex rulings regarding Texas Workersand#8217; Compensation law and claims administration Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to provide a positive work environment for claims staff Ability to complete assignments with attention to detail and accuracy Ability to arrange for personal transpor ation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5%PREFERRED QUALIFICATIONSEducation: Graduation from an accredited four-year college or university Management experience Advanced knowledge of medical and pharmaceutical terminology Advanced knowledge of general accepted medical procedures Associate in Claims or other related insurance certificationTO APPLY All applications for employment with the State Office of Risk Management must be submitted electronically through www.WorkInTexas.com. A State of Texas application in WorkInTexas (WIT) must be completed to be considered OR Submit a State of Texas Application for Employment to: Attn: Elaina Middleton, State Office of Risk Management, P.O. Box 13777, Austin, TX 78711-3777. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdfTHE SORM IS AN EQUAL OPPORTUNITY EMPLOYER