Job Information
Apple Software Application Support Engineer, Retail Engineering Ops & Support (GSE) in Austin, Texas
Weekly Hours: 40
Role Number: 200657016-0157
Summary
This is an extraordinary opportunity for a hardworking support engineer to join a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams.
Description
We are seeking strong people skills with excellent written and verbal communication skills, with the ability to take sophisticated technical topics and distill them in easy to understand non-expert terminology, will round out the core responsibilities of the role. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.
Minimum Qualifications
3+ years of software engineering experience in a large-scale environment, of which at least 2 years focused on Application Support Engineering
Coding knowledge in Java, Scala and frameworks related to Java
Good understanding of SQL
Skills and experience in monitoring, alerting, fault analysis, and automation
BS degree or job related work experience
Preferred Qualifications
Analytical problem solver who flourishes with data collection, analysis, and strategic decision-making based on quantitative results
Strong problem-solving and critical thinking skills to solve complex problems with innovative solutions. Experience in RCA of technical issues
Strong teammate who furthers collaboration; Excellent social skills
Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams
Good knowledge of RDBMS, PL/SQL and NoSQL, Unix Shell Scripting
Working experience on cloud infra, like AWS
Experience with one or more - Splunk, monitoring tools, APM & observability
Support experience with eCommerce platform is a plus
Exposure to Incident and Problem Management processes is a plus
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .