Job Information
UNIVERSITY OF TEXAS AT AUSTIN Senior Desktop Support Specialist in Austin, Texas
Provide support and be a Deployment SME on ad hoc projects and other related duties.Be lead for the deployment team and provide Tier 3 support to other deployment and desktop specialists. Manage and delegate tasks to student employees while maintaining ownership of the deployment process from beginning to end.Maintain bulk order stock to ensure there is adequate hardware available for the instructional/deans office staff to continue business. Quote and assist in the purchasing of new computers and peripherals.Recommend and implement desktop computing policies specific to each research area and ensure adherence to security policies and procedures. Evaluate new products and emerging technologies for their suitability within the framework of the current computing infrastructure. Provide 1-1 hardware consultations with lab PIs within CNSto address hardware needs.Respond to requests via phone, email, or ticketing system and problems. Install, monitor, diagnose, repair, maintain, and upgrade user and lab computer and printer hardware, software, and equipment to ensure optimal workstation performance.Recover data from disk and system. Provide users with updates and maintain internal notes throughout the deployment process.Train, assist, and advise the research faculty and staff in the safe use of computing systems on the network to reduce the vulnerabilities identified after poor user administration of the system; and provide any technical training to research space tenants that falls within the scope of best practices. Provide advanced hardware support to research environments. Other related responsibilities and functions as assigned.