Job Information
TRAVIS ASSOCIATION FOR THE BLIND Sales Support Administrator in Austin, Texas
ABOUT US:
Ausitn Lighthouse for the Blind a non-profit organization, was founded in 1934 by Dr. Henry L. Hilgartner and other civic-minded citizens of Austin to provide a setting where blind men and women could come to learn skills and create products that were sold door to door.
Today, Austin Lighthouse for the Blind stays true to the mission established in 1934 by providing opportunities for economic and personal independence for people who are blind, visually impaired, or deaf blind by creating, sustaining, and improving employment. We continue to grow and expand the services we provide to blind Texans.
Our Core Values guide us in everything we do:
LIGHT:
Leadership,
Integrity,
Growth and Innovation,
Heart, and
Teamwork.
Austin Lighthouse for the Blind offers a variety of benefits to include:
403(b) retirement plan; health insurance; dental insurance; vision insurance; employee assistance program; life insurance; paid time off; paid holidays; employee appreciation events; and more.
Job Summary
The Sales Support Administrator supports the government sales team by providing responsive customer service, accurate order processing, and proactive account management. This role serves as a primary point of contact for current customers, coordinating internally across procurement, finance, and operations to ensure accurate and timely fulfillment. The position operates within TAB's AbilityOne and SKILCRAFT product lines and contributes to the retention and growth of existing accounts.
Responsibilities
Responds to customer inquiries regarding pricing, product specifications, delivery timelines, and order status in a timely and accurate manner.
Enters and processes customer orders in the order management system, verifying accuracy of item numbers, quantities, pricing, and shipping details.
Manages assigned customer accounts, maintaining current contact records and tracking account activity to support retention and satisfaction.
Coordinates with internal teams including procurement, finance, and warehouse operations to confirm product availability, resolve fulfillment issues, and communicate updates to customers.
Prepares and issues price quotations in accordance with established contract terms, GSA schedules, and AbilityOne mandatory source requirements.
Expedites open orders as needed, proactively communicating delays or substitutions to affected customers.
Follows up on customer interactions to confirm resolution and identify additional needs or opportunities.
Supports the outside sales team with account documentation, customer correspondence, and internal coordination for new business development activities.
Maintains knowledge of SKILCRAFT products, AbilityOne Program requirements, and applicable Federal Acquisition Regulation (FAR) provisions governing mandatory source procurement.
Documents customer communications, complaints, and resolutions in the CRM system in accordance with department procedures.
Complies with and assists other employees understand and comply with TAB's policies and procedures.
Behaves in accordance with the key behaviors aligned with TAB's Core Values of
Leadership, Integrity, Growthand Innovation,
Heartand
Teamwork(LIGHT).
Other duties as assigned
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Knowledge, Skills and Abilities
Knowledge of federal government contracting principles, including AbilityOne Program requirements, SKILCRAFT products, and FAR Subpart 8.7 mandatory source provisions
Skill in customer account management, including order processing, quotation preparation, and issue resolution
Ability to communicate clearly and professionally in written and verbal form with internal teams and e ternal customers
Ability to analyze customer needs and coordinate across departments to develop and deliver accurate solutions
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Skill in data entry and order management with a high degree of accuracy and attention to detail
Able to read, comprehend and understand information and ideas presented in writing or in alternative form
Able to multitask, prioritize, and manage time efficiently
Demonstrates sound work ethics
Possesses cultural awareness and sensitivity
Supervisory Responsibility
None
Communication and Contacts Required
Regular contact with current and prospective government customers regarding orders, pricing, and account status. Frequent internal coordination with procurement, finance, warehouse operations, and the outside sales team. Occasional interaction with contract administrators and agency purchasing officers.
Decision Making/Judgment Required
Determines appropriate escalation path for customer issues and order discrepancies. Applies contract terms and pricing schedules to quotation preparation. Prioritizes workload to meet customer response time expectations within established guidelines. Escalates situations outside established parameters to supervisor.
Minimum Education and Experience
High school diploma or equivalent required
Two (2) or more years of experience in customer service, inside sales, or order management
Associate's or Bachelor's degree in Business, Marketing, or a related field
Experience with government or B2B sales environments
Familiarity with AbilityOne Program, SKILCRAFT products, or federal procurement processes
Experience with CRM or order management software
Physical Requirements
With or without reasonable accommodation, employees in this position must be able to:
Remain stationary at a workstation for extended periods throughout the workday
Operate standard office equipment including computer, keyboard, telephone, and printer
Exchange information with customers and colleagues via telephone, email, and in-person communication
Occasionally move within the facility to retrieve documents or attend meetings
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description ref