Job Information
UNIVERSITY OF TEXAS AT AUSTIN Referral Coordinator, Access Center, UT Health Austin in Austin, Texas
Process Patient Referrals: Manage and coordinate referrals from primary care providers to specialists, ensuring accurate and timely submission of referral information.Schedule Appointments: Work with patients and healthcare providers to schedule appointments, ensuring patient preferences and availability are considered.Verify Insurance and Authorizations: Confirm patient insurance eligibility and obtain any required prior authorizations or approvals for referrals.Maintain Accurate Records: Document all referral details in the electronic health record (EHR) system, including patient information, provider details, and appointment schedules.Follow Up on Referrals: Monitor referral status, ensuring patients attend scheduled appointments and that healthcare providers receive all necessary records and information.Communicate with Providers and Patients: Serve as a liaison between patients, primary care physicians, and specialists, answering questions and addressing concerns about the referral process.Ensure Compliance: Ensure all referral processes are in compliance with relevant healthcare regulations, including HIPAA and insurance guidelines.Problem-Solve Referral Issues: Identify and resolve any issues that may arise during the referral process, such as delays, insurance problems, or appointment scheduling conflicts.Educate Patients: Provide patients with information on referral procedures, what to expect during their specialist visit, and any preparation they need before appointments.Track Referral Outcomes: Keep track of completed referrals and ensure that follow-up care is arranged if needed, reporting on referral metrics as required by management.Other related duties as assigned.