Job Information
UNIVERSITY OF TEXAS AT AUSTIN Patient Scheduler in Austin, Texas
Schedule Patient AppointmentsSchedule, cancel, and reschedule patient appointments.Coordinate with healthcare providers to ensure availability.Manage and prioritize appointment requests based on urgency.Patient CommunicationCommunicate appointment details, changes, and cancellations to patients.Answer patient inquiries regarding appointment schedules.Provide information about clinic services and procedures.Verify patient insurance information prior to appointments.Communicate with insurance companies to confirm coverage.Ensure accurate billing and collections.Maintain Patient RecordsUpdate and manage patient records in the electronic medical record (EMR) system.Ensure confidentiality and accuracy of patient information.Generate reports on appointment statistics and patient flow.Coordinate with Clinical StaffWork closely with physicians, nurses, and other healthcare professionals to schedule appointments.Ensure smooth and efficient patient flow.Address and resolve scheduling conflicts.Insurance VerificationPerform other related functions as assigned.MARGINAL OR PERIODIC FUNCTIONS:Assist with Disaster Plan ImplementationFollow protocols during drills or actual disasters.Coordinate with emergency response teams.Handle Equipment MalfunctionsReport and troubleshoot technical issues.Coordinate with IT for resolution.Support Administrative TasksAssist with data entry and record-keeping.Provide clerical support during quieter periods.KNOWLEDGE/SKILLS/ABILITIESCustomer FocusSkilled Definition: Understands and meets the needs of customers; provides excellent service.Effective Behaviors:Responds promptly to customer inquiries.Maintains a positive attitude with callers.Resolves issues efficiently.Interpersonal SavvySkilled Definition: Relates well to all kinds of people; builds rapport easily.Effective Behaviors:Communicates clearly and effectively.Demonstrates empathy and understanding.Handles difficult situations with tact.Action OrientedSkilled Definition: Takes on new opportunities and challenges with energy and enthusiasm.Effective Behaviors:Acts quickly to address issues.Shows initiative in improving processes.Maintains high productivity levels.Decision QualitySkilled Definition: Makes good decisions based on analysis, wisdom, experience, and judgment.Effective BehaviorsEvaluates options thoroughlyConsiders the impact of decisions.Makes timely and effective decisions.Manages ConflictSkilled Definition: Handles conflicts effectively; finds common ground and solutions.Effective BehaviorsAddresses conflicts directlyMediates disputes calmlySeeks win-win solutions.