Job Information
UNIVERSITY OF TEXAS AT AUSTIN Patient Access Representative in Austin, Texas
Patient Registration and Check-In Assists patients with check-in for appointments, procedures, and diagnostic imaging. Collects and enters demographic, insurance, and clinical information into the electronic medical record system in accordance with HIPAA standards. Validates insurance cards and confirms payer information in the system. Obtains and processes medical records requests following organizational policies.Scheduling and Appointment Management Schedules patient follow-up appointments and coordinates rescheduling as needed. Confirms upcoming appointments and manages cancellations promptly. Responds to patient inquiries regarding scheduling through phone, email, chat, and other electronic platforms.Insurance and Financial Transactions Performs insurance verification and ensures coverage details are accurate. Reviews and collects copayments and outstanding balances at the time of service. Assists patients with payment arrangements or provides resources for alternative payment solutions.Customer Service and Communication Answers incoming calls and directs patients to the appropriate department or resource. Provides timely assistance to patients via multi-channel communication (phone, email, chat, web). Maintains professionalism and confidentiality in all interactions, adhering to HIPAA regulations.Other Job Duties may apply as assignedMARGINAL OR PERIODIC FUNCTIONS:Assists with special projects or process improvement initiatives as assigned.Participates in staff meetings and training sessions to maintain current knowledge of policies and procedures.Supports other administrative functions during peak periods or staff shortages.Prepares reports or documentation for audits or compliance reviews as requested.Adheres to internal controls and reporting structure.Performs related duties as required.KNOWLEDGE/SKILLS/ABILITIESCustomer Focus Understands and meets the needs of internal and external customers. Responds promptly and professionally to patient inquiries. Builds positive relationships with patients and staff. Anticipates patient needs and provides proactive solutions.Attention to Detail Accurately processes information and maintains data integrity. Verifies insurance and demographic data without errors. Reviews financial transactions for accuracy. Maintains compliance with HIPAA and organizational standards.Integrity and Trust Maintains confidentiality and acts ethically in all situations. Protects patient information at all times. Adheres to organizational policies and compliance requirements. Demonstrates honesty in financial and administrative processes.Technical Learning Quickly learns and applies new systems and technologies. Navigates EMR and scheduling systems efficiently. Adapts to updates in insurance verification tools. Utilizes multi-channel communication platforms effectively.Time Management Prioritizes tasks and manages workload effectively. Handles multiple patient requests without delays. Meets deadlines for scheduling and financial processing. Balances competing priorities during peak periods.