OneMain Financial Jobs

Operational Leadership Provides oversight and direction for patient access operations, such as scheduling, registration, referral management, and health information workflows, depending on assigned areas. Works closely with the Patient Access Supervisor to ensure consistent application of policies and procedures across all access-related roles. Leads initiatives to improve throughput, reduce wait times, and enhance patient experience. Maintains compliance with organizational policies and regulatory standards.Staff Management and Development Directly manages the Patient Access Supervisor and indirectly oversees teams that may include health access partners, referral coordinators, patient access representatives, and HIM specialists. Recruits, trains, and supervises staff across access-related functions. Provides coaching, counseling, and performance evaluations. Develops staffing plans to support patient experience and operational efficiency. Promotes a culture of accountability, engagement, and continuous learning.Performance Monitoring and Process Improvement Implements data-driven strategies to monitor KPIs such as scheduling accuracy, referral turnaround times, and patient satisfaction scores. Partners with the Patient Access Supervisor to identify operational bottlenecks and implement corrective actions. Collaborates with leadership to design and evaluate workflows. Leads cross-functional projects to streamline workflows and integrate technology solutions.Customer Service and Patient Advocacy Serves as an escalation point for complex patient access issues. Fosters an environment of quality service and patient advocacy. Maintains cooperative relationships among healthcare teams. Resolves escalated patient concerns promptly and effectively.Resource and Budget Management Monitors resource allocation and operational expenses to ensure cost-effectiveness. Assists with budget development and oversight for patient access operations. Analyzes financial and operational data to forecast staffing needs, technology investments, and process improvement initiatives. Ensures cost-effective use of technology and staffing resources while maintaining service quality.MARGINAL OR PERIODIC FUNCTIONS: Participates in organizational committees and special projects. Assists with vendor selection and contract negotiations for access-related technologies. Supports disaster recovery and emergency preparedness planning. Adheres to internal controls and reporting structure. Performs related duties as required.KNOWLEDGE/SKILLS/ABILITIESManaging and Measuring Work Clearly assigns responsibility, sets objectives, and measures progress. Establishes clear goals and metrics for access teams. Monitors performance and provides timely feedback. Uses data to drive decisions and improvements.Customer Focus Meets and/or exceeds the expectations and requirements of internal and external customers. Builds strong patient relationships. Anticipates patient needs and acts proactively. Resolves issues quickly and effectively.Process Management Designs processes that get things done efficiently and effectively. Streamlines workflows for scheduling and call center operations. Identifies bottlenecks and implements solutions. Ensures compliance with standards and regulations.Developing Direct Reports Provides challenging and stretching tasks and assignments. Coaches staff for growth and advancement. Offers constructive feedback regularly. Creates development plans aligned with organizational goals.Decision Quality Makes good decisions based on analysis, experience, and judgment. Balances patient needs with operational constraints. Uses data-driven insights for resource allocation. Escalates decisions appropriately when needed.REQUIRED QUALIFICATIONS:Requires a Bachelor's Degree in Healthcare Administration, Business, or a related field. At least 5 years of healthcare experience in clinical operations or financial management. Relevant education and experience may be substit ted as appropriate.PREFERRED QUALIFICATIONS:Knowledge of Athena, Epic, or other Electronic Medical Record systems.?Previous supervisory or management experience, preferably within healthcare.Certification in Healthcare Access Management (CHAM) or Certified Healthcare Access Associate (CHAA).SUPERVISIONDirect Reports: Patient Access SupervisorsIndirect Reports: Health Access Partners, Referral Coordinators, Patient Access Representatives, Access Center Operators, and Health Information Management Specialists.BUDGET RESPONSIBILITYManaged by the Executive DirectorDECISION-MAKING RESPONSIBILITYAutonomous Decisions: Staffing assignments, workflow adjustments, performance coaching.Requires Approval: Budget allocations, major technology purchases, policy changes.SALARY RANGE$72,000 + depending on qualificationsWORKING ENVIRONMENT/EQUIPMENTStandard office equipmentRepetitive use of a keyboardMay be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.REQUIRED MATERIALSResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestImportantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.