Job Information
City Wide Facility Solutions Night Manager - Operations & Quality Execution in Austin, Texas
City Wide Facility Solutions – Austin
Night Manager – Operations & Quality Execution
Who We Are
At City Wide Facility Solutions of Austin, our mission is to build environments that elevate people—our clients, contractors, and team.
We are operators. We move fast, solve problems, and take ownership. We are competitive and play to win.
The Role
The Night Manager is the front-line operator responsible for executing service quality across the portfolio each night.
This is not a passive inspection role. This is a hands-on, problem-solving position responsible for:
Stabilizing accounts
Driving consistent execution
Supporting FSMs by eliminating issues before they reach the client
You are the eyes, ears, and action arm of the operation after hours.
Work Schedule
Full-time, Monday–Friday
5:30 PM – 2:00 AM
(Flexibility required for emergencies and occasional weekends)
What Success Looks Like
Issues are identified and resolved before the client notices
Contractors are clear, accountable, and improving
FSMs start their day with solutions, not problems
Buildings are consistently delivered at or above scope standards
Key Responsibilities
- Proactive Quality Execution
Perform nightly inspections across assigned accounts (based on priority tiers)
Identify and correct issues in real time, not just report them
Ensure scope of work is being executed consistently
- Contractor Management & Accountability
Train, coach, and hold Independent Contractors (ICs) accountable to standards
Address performance issues immediately and escalate when needed
Ensure proper staffing, supplies, and execution on each account
- FSM Support & Communication
Provide clear nightly recaps with actions taken, not just observations
Flag risks early and recommend solutions
Partner with FSMs to stabilize and improve accounts
- New Starts & Problem Accounts
New account starts to ensure strong first impressions
Support turnaround of problem accounts
Deliver VIP-level attention where required
- Supply & Operational Standards
Ensure proper use of chemicals, tools, and equipment
Identify supply gaps and communicate proactively
Reinforce City Wide standards across all accounts
Physical Requirements
Frequent walking, standing, bending
Ability to lift up to 30 lbs
Driving between multiple client locations nightly
Requirements
Requirements
High school diploma required
Valid Texas Driver’s License & reliable transportation
Bilingual (English/Spanish) strongly preferred
2+ years experience in:
Multi-location operations
Janitorial / facilities / route-based service (Cintas, Ecolab, etc. preferred)
What We’re Looking For
Problem solver – you don’t walk past issues
Accountable – you own the result, not just the task
Urgent – you move fast and take action
Communicator – clear, concise, and proactive
Operator mindset – you execute, not observe
Benefits
City Wide Facility Solutions offers competitive compensation and benefits, including Medical, Dental, Vision, Basic Life, Voluntary Life, and 401 K
More on City Wide...
City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities it serves. Read more about City Wide at www.gocitywide.com
City Wide is an Equal Opportunity Employer.