OneMain Financial Jobs

General information

Ref # 21998

Remote? No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

At Ally, we’re relentless about doing the right thing and delivering results that matter. In this newly created role on the Process Optimization team within Operational Excellence in Customer Care and Operations (CCO), you’ll lead end-to-end efforts to simplify, standardize, and improve operational processes across the CCO organization. In this newly created role on within Operational Excellence in Customer Care and Operations (CCO), you’ll lead end-to-end efforts to simplify, standardize, and improve operational processes across the CCO organization. You’ll identify inefficiencies, redesign workflows, and partner across Operations and Technology to deliver measurable improvements in cost, quality, and customer experience.

This role is ideal for someone who thrives in problem-solving environments, brings structure to complex processes, and is motivated by turning operational pain points into sustainable improvements.

The Work Itself

• Lead process optimization efforts from discovery through implementation across Customer Care operations.
• Conduct current-state process assessments to confirm failure points and identify inefficiencies.
• Design future-state processes that improve efficiency, quality, and customer outcomes.
• Identify and prioritize no- and low-tech improvement opportunities that deliver near-term impact.
• Partner with Technology teams to leverage existing tools, automation, or AI capabilities to reduce manual work and errors.
• Facilitate process mapping, design workshops, and working sessions with cross-functional stakeholders.
• Quantify expected efficiency, cost, and capacity benefits and partner with Strategic Initiatives & Oversight team to validate realized outcomes.
• Ensure process changes are practical, documented, and sustainable through standard work and controls.
• Develop clear, concise materials to communicate process designs, recommendations, and outcomes to leadership.

The Skills You Bring

Minimum Qualifications

• 7+ years of relevant experience or equivalent combination of education and experience
• High School Diploma or GED equivalent

Preferred Qualifications * Lean or Six Sigma certification or experience. * Bachelor’s degree. * Strong analytical, critical thinking, and problem-solving skills with the ability to diagnose complex process issues. * Experience leading structured process improvement initiatives that deliver measurable outcomes. * Experience with process mapping, root cause analysis, and future-state design methodologies. * Proven ability to partner effectively across operations, technology, risk, and compliance teams. * Excellent facilitation, written, and verbal communication skills, with the ability to influence without authority. * Comfort managing multiple initiatives simultaneously in a fast-paced, matrixed environment. * 3+ years’ experience within financial services or similarly regulated environments, with an understanding of process optimization considerations. * Proficiency with Microsoft Office and process visualization tools (e.g., Visio or equivalent).

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

Emerging: 90000

Experienced: 120000

Expert: 150000

Incentive Compensation: This position is eligible to participate in our annual incentive plan