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Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00056442 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

Applications must be filed at:https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00056442We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.Please note that this job posting can be closed without noticeand earlier than the closing date indicated in the postingif a suitable candidate is found. We encourage applicants to submit and complete the application promptly.Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptrollerand#8217;s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptrollerand#8217;s office serves virtually every citizen in the state. As Texasand#8217; chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service.Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.Clickhereto see an inside look at the Texas Comptrollerand#8217;s office!ABOUT THE DivisionGeneral descriptionWe're looking for a motivated and eager individual who can work in a computer workstation environment to complement our Information Technology division. The day-to-day responsibilities will involve imaging computers, deploying peripherals, manages and monitors tickets for onboarding and offboarding requests, and assisting with customer service requests. This individual will have the opportunity to train and work with multiple IT teams including the Help Desk, Desktop Configuration and Management group, Desktop Support, and Network Support groups, allowing growth and advancement opportunities based on your skillsets, work ethic, initiative and interests.Salary Range:IT Support Specialist II: $4,083.33 - $4,416.67 monthlyIT Support Specialist III: $4,666.67 - $4,682.75 monthly Qualifications: Minimum Qualifications:IT Support Specialist II:and#8226; Graduated with a high school diploma or GED.and#8226; One (1) year of work experience providing desktop workstation support, print shop operations or Customer Service Support answering customer calls/questions.IT Support Specialist III:and#8226; Graduation from an accredited college or university with an Associateand#8217;s Degree.and#8226; Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions requiring a college degree, and/or specific educational creditsand#8226; Two (2) years of work experience providing customer support and/or desktop workstation support.Preferred Qualifications:and#8226; Graduation from an accredited college or university with an Associateand#8217;s or higher Degree in Computer Science, Computer Information Systems or Management Information Systems.and#8226; Win 11 or most current Operating Experienceand#8226; Working with Microsoft 365 or most current version within ast 2 yearsand#8226; Win 10 or most current Operating Experienceand#8226; Office 2016 or most current MS Office experienceSubstitutions:One (1) additional year of full-time minimum experience providing customer support and/or desktop workstation support may substitute for each year (30 semester hours) of required education with a maximum of 120 semester hours (four years).Licenses/Certifications (Preferred):and#8226; ITIL certificationand#8226; Help Desk Analyst Certificationand#8226; CompTIA A+and#8226; Microsoft Certificationand#8226; MCITP and#8211; MS Certified IT Professionaland#8226; MCDST- MS Certified Desktop Support TechnicianIn this role you will:and#8226; Provides coordination and planning for the installation, update and removal of hardware, software and equipmentand#8226; Provides assistance and support for software and hardware problems and for information sharing with Divisions and other Agencies as part of a Tier II Technical Support Teamand#8226; Determines operational, technical and support requirements for the location, installation, operation and maintenance of IT Equipment and systemsand#8226; Maintains Hardware, Software and telecom products for the agency.and#8226; Assists with Property Management of all IT assetsand#8226; Cross trains team members on hardware, software, telecom, deployment and trouble ticketing system to support agency needsand#8226; Utilizes Service Now to formulate descriptions of problems and provide detailed/workable solutions for technical solutionsand#8226; Coordinates with other IT Teams regarding status of assigned service call/tickets, and informs the team supervisor when unable to resolve a customerand#8217;s complaint or request and will escalate the issue to the appropriate team for resolutionand#8226; Researches and integrates Telecom and Desktop Hardware into existing environmentsand#8226; Trains others on hardware, software, telecom, deployment and trouble ticketing system to support agency needsand#8226; Installs and updates existing customer approved hardware and softwareand#8226; Coordinates, plans, and schedules the installation or training for new and revised hardware and software and defines the business requirementsand#8226; Assists with design, development and maintenance of computer applications including Asset Management toolsand#8226; Evaluates and recommends actions on testing and certification of software and hardware upgradesand#8226; Manages and administers desktop hardware and software including planning and coordinatingand#8226; Performs upgrade and maintenance activitiesand#8226; Analyzes and test new or existing procedures for deployment of hardware, software and applications using utility programs to effectively meet increasing technology needsand#8226; Prepares documentation, statistics, flow charts, Power Point presentations and logistics plans for network and hardware needsand#8226; Provides and review process and procedures for knowledge base, workstation images, telecom and inventory control systemand#8226; May direct and oversee the evaluation of software and hardware to support agency information technology goals and objectivesand#8226; May assist in researching budget requirements for hardware, software and telecom structure for the agencyand#8226; May evaluate and make recommendations concerning existing innovation and technology system processes and develops new procedures, standards, tools and techniquesand#8226; Evaluates and offer solutions for the tools used for telecom, including but not limited to web conferencing, VOIP, and teleconferencingand#8226; Performs other related duties as assignedMaximize Your Earnings!At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offeringIf you are seeking to gain