Job Information
UNIVERSITY OF TEXAS AT AUSTIN Front Desk Medical Assistant in Austin, Texas
Greet and check-in patients and families in a professional, welcoming manner.Answer and route phone calls (English/Spanish) and messages promptly.Assist Spanish-speaking patients with questions and forms.Schedule, confirm, and reschedule appointments; make reminder and recall calls.Accurately register patients in the EHR, process paperwork, and maintain updated records.Provide families with clear instructions on appointments, paperwork, and follow-up care.Scan, upload, and file forms, immunization records, and correspondence.Verify insurance eligibility and benefits prior to visits.Collect copays, balances, and other payments, issue receipts and post transactions.Manage incoming/outgoing mail, faxes, reports, inquiries and office supplies.Adhere to HIPAA and confidentiality standards, safeguarding all patient information.Follow written and verbal instructions with accuracy in all phases of work performed.Demonstrate tact, diplomacy, and discretion when interacting with patients and families.Monitor waiting room activity and provide updates to families.Communicate effectively and maintain positive working relationships with providers, staff, and patients to support smooth clinic flow.Maintain a clean and organized working space and waiting room area.Participate in staff meetings, trainings and quality improvement initiatives.Provide support with other administrative tasks as needed.