Job Information
HYATT CORPORATION Event Planning Manager in Austin, Texas
Event Planning Manager
Thompson HotelsThompson Austin - 5th and Brazos
US - TX - Austin
Catering/Event Planning
Entry Level Manager
Full-time
Yearly US Dollar (USD) pay basis
Req ID: AUS010252
::: section Summary
The role
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Event Planning Manager's primary focus is servicing Sales bookings. This position acts as the liaison between clients and the hotel staff, and to ensure a successful event by communicating details to each department and aiding the banquet team where needed. Responsibilities include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events.
The hotels
When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant which are also open to the public, an expansive pool deck and private cabanas and over 10,000 square feet of flexible and traditional event space.
The 193 king room tommie Austin is built for the spirited adventurer. Guests will be encouraged to explore Austins unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out.tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.
Both hotels are anchored on the ground floor by The 5th Street Diner + The Royale Room, a street side concept serving daily fare for locals, residents and guests alike.This mixed-use project will also feature a residential tower - Siena - and 10,000 square feet of retail space.
The benefits and perks
We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we dont want to leave out our lifestyle benefits! Paid holidays, vacation and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing and educational assistance and many more!
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::: section Qualifications
A true desire to satisfy the needs of others in a fast-paced environment. Refined verbal and written communication skills
A minimum of 1-3 years of hotel event sales/event planning or comparable experience preferred
Promptly answer telephones and enthusiastically greet our guests with your personal spirit, however busy and whatever time of day.
Produce quotes and written confirmation to all clients and staff in a timely and thorough manner in the form of banquet event orders and group resumes.
Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services
Collaborate with team members to communicate what you see and hear to staff and managemen to ensure the guests needs are being met
Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
Work with vendors as needed and adhere to internal event budgets.
Work within hotel booking guidelines, client outreach, policy standards, procedures, operational guidelines and service manual
Review and coordinate with Banquet Chefs on creative menus and new product ideas
Must be proficient in general computer knowledge
Candidates should be extremely detail oriented, organized and beable to handle a fast-paced environment
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