OneMain Financial Jobs

Front-Line Technical SupportProvides first line support to patients and staff for MyChart access, navigation, and basic troubleshooting via phone, chat, or ticketing systems.Assists with account activation, password resets, locked accounts, proxy access setup, and identity verification.Customer Service and CommunicationEducates patients on MyChart functionality including appointment scheduling, eCheck-in, viewing results, messaging providers, document uploads, and notifications.Troubleshoots common technical issues such as login errors, app navigation problems, minor upload failures, and basic video visit connectivity concerns.Maintains a customer-focused approach in all interactions.Follows established safety guardrails by avoiding clinical advice and escalating urgent symptoms, medication concerns, or repeated failures to appropriate clinical or IT teams.Documentation and TicketingAccurately documents all interactions, resolutions, and follow-up actions in ticketing and CRM systems.Meets productivity, quality, and service level expectations while maintaining high customer satisfaction.Identifies recurring issues, workflow gaps, and opportunities for self-service improvement and knowledge base updates.Collaborates with IT, Access Center, Clinical Operations, and Digital Health teams to resolve trends and optimize workflows.Supports Epic upgrades, downtime readiness, and change management communication related to MyChart functionality.Team Support and DevelopmentParticipates in team meetings and training sessions.Seeks feedback and guidance to improve technical skills.Assists other team members with tasks as needed.Other Job Duties may apply as assignedMarginal or Periodic Functions:Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency while supporting department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.Participates in pilot programs, user acceptance testing, and workflow validation for new MyChart features or integrations.Assists with development and maintenance of scripts, FAQs, training materials, and knowledge base content.Supports reporting requests, quality audits, and performance improvement initiatives as directed by leadership.Provides backup support to Access Center queues during surge volumes or emergency operations as needed.Participates in committees or workgroups related to digital front door optimization, patient experience, or Epic governance.Performs related duties as required.KNOWLEDGE/SKILLS/ABILITIESCustomer FocusProvides responsive and empathetic support to clinical and administrative users.Builds trust through clear communication and consistent follow-up.Understands the importance of minimizing disruptions in healthcare environments.Tailors support to user needs and organizational priorities.Problem SolvingApplies basic troubleshooting techniques to resolve common technical issues.Identifies patterns in recurring problems and communicates findings.Escalates complex issues appropriately and follows up on resolutions.Demonstrates persistence in resolving user concerns.Technical LearningQuickly learns new tools, systems, and procedures with guidance.Demonstrates curiosity and initiative in expanding technical knowledge.Adapts to changing technologies and workflows.Shares newly acquired knowledge with peers and team members.ComposureMaintains professionalism and calm demeanor during high-pressure situations.Handles frustrated users with patience and empathy.Responds effectively during outages or urgent support scenarios.Demonstrates resilience in fast-paced clinical environments.Interpersonal SavvyCommunicates clearly and respectfully with different user groups.Builds rapport with frequent users and team members.Navigates organizational dynamics with professionalism.Collaborates effectively across departments and roles.Action OrientedTa es initiative to resolve issues promptly and efficiently.Volunteers for tasks and follows through reliably.Demonstrates urgency in responding to clinical support needs.Proactively identifies opportunities to improve service delivery.