Job Information
UNIVERSITY OF TEXAS AT AUSTIN Desktop Support Specialist in Austin, Texas
Respond to support requests via phone, email, and ticketing system (Zendesk)Provide in-person and remote support to troubleshoot a variety of software, hardware, and network issuesImage and deploy systems and set up equipment for faculty and staffSupport classroom and conference room AV technology and provide training as neededWork with our partners at the Liberal Arts Instructional Technology Services (LAITS) to resolve issues with EPM tools, computers, and AV technologyHelp maintain technical asset inventoryHelp maintain knowledge baseProvide support on ad hoc projects and other related duties