Job Information
UNIVERSITY OF TEXAS AT AUSTIN Desktop Support Specialist, Business and Technology Services, Moody College of Communications in Austin, Texas
Assist in development, implementation, and enforcement of Moody College IT policies, interpreting UT System and Campus policies as needed. Stay abreast of current development in computer hardware, software, and networks. Maintain good customer service. Interact with students, faculty, and staff in a consistent, polite, and courteous manner. Take responsibility and ownership of a customer's needs. Resolve tickets in a timely and accurate fashion.Install, monitor, diagnose, repair, maintain, and upgrade personal computer hardware, software, and equipment to ensure optimal and secure workstation performance.Maintain thorough documentation utilizing online ticketing system and wikis.Occasionally participate in specific technology research, development, and deployment projects.Provide first-tier support for VoIP telephone troubleshooting and requests for service.Provide first-tier technical support, maintenance and troubleshooting for Moody College of Communication classroom AV, particularly for the early 8am, classes with an 7:30am arrival time.Provide internal support to the Technology Team, including, but not limited to providing technical support to the Helpdesk, collaborating with non-Helpdesk Techs, collaborating with University Techs, and providing purchasing recommendations consistent with our support mission.Provide technical support for the Moody College of Communication Tech Services Desk by answering the Help Desk line as calls come in, or when necessary, check for voicemail and email and respond accordingly.Other duties as assigned