Job Information
UNIVERSITY OF TEXAS AT AUSTIN Coding and Billing Supervisor in Austin, Texas
:Lead by example and provide professional representation of the coding and billing specialists teamServe as first point of escalation for staff on procedural and technical issues; and coach staff regarding how to effectively resolve the issue(s)Manages special projects within the departmentAssists with provider billing audits and UT Health Austin billing compliance planParticipates in the Revenue Cycle provider onboarding to train providers on coding and UT Health Austin billing policies.Reviews reports to verify that collection and billing submission tasks are completed and deadlines are metProvides procedure guidance and direction to co-workers and direct reportsTrains co-workers on policies and proceduresContacts and follows up with providers for any missing or incomplete documentationContacts clinical staff for clarification on procedures or diagnosis and on missing informationReviews reports for claim denials and works with co-workers on status and problem resolutionPerforms detailed account reconciliation to resolve issuesProvide support to meet needs of the coding and billing team during periodic planned and/or unplanned staffing shortagesIdentifies and reports any payer trends, denial patterns, and delays to management and recommends write-offsMaintains credit balances of patients and payors ensuring timely refunds within government guidelines/regulationsProactively identifies revenue cycle process and procedure gaps and develops tools to improve efficienciesMaintains and updates the Practices revenue cycle Standard Operating Procedures (SOPs)Trains co-workers and direct reports on revenue cycle policies and proceduresDevelop training materials and toolsSchedule routine team huddlesPerform regular review of schedules for potential training opportunities and/or improvement change suggestionsReport and monitor resolution of technical issues in a timely manner utilizing established UTHA information technology ticket reporting system, perform follow up if ticket resolution is not within optimal timeframeServe as a go to subject matter expert for coding and billing and escalate workflow issues as neededMonitor staff performance and efficiency based on responsibilities assigned to the coding and billing teamMonitor staffing needs for workload purposes, including task allocation and assignment of specific tasks in an effort to achieve max optimal results and efficiencyDevelop on going schedule for the coding and billing team to participate with IPU Care Team huddles and other opportunities to interface directly with clinical teams.Maintain satisfactory attendanceMaintains direct reports timesheets and time off requestsWorks directly with the revenue cycle manager for coding and billing team performance as well as reviews, tracks, and creates performance improvement plansPerforms other duties as requested or assigned