Job Information
UNIVERSITY OF TEXAS AT AUSTIN Assistant Director for Hospitality and Events in Austin, Texas
Ensures clients' communications receive timely responses.Meets with individuals and groups from the University to plan event logistics and review relevant and appropriate policies and procedures for Texas Union and HMA reservations.Meets with local community clients to plan corporate and life celebration events.Ensures that events are handled professionally and executed smoothly.Serves as on-site contact for clients and guests.Meets with and communicates introductions and building policies/procedures with numerous student groups a year who hold regular events or meetings.Act as main Administrator of Mazevo (room reservations) software and perform all administrator functions in addition to managing the scheduling of room reservations and reporting.Trains multibuilding staff and external department stakeholders on software and troubleshoots issues.Analyzes and implements new software functionality and recommends updates/changesAssists student organizations' officers and departments staff in software use.Serves as backup to Director of Operations.Creates building hours and signage for intercessions, summer session, spring break and holidays and configures the hours in Mazevo.Assists with the planning and operating of a building emergency center as needed.Supervises two full-time Events Managers, student event managers and HMA Front of House staff, Building Monitors and Hospitality student staff, including interviewing candidates, hiring, training, counseling and conducting annual performance reviews.Works closely with the student programming advisors, staff and students to ensure the success of their major events.Coordinates the efforts of several internal areas including catering, housekeeping, maintenance, audio/visual, building monitors and others. Ensures communication through appropriate channels so that all parties within the facility are aware of events. Provides operations support to the Texas Union and Hogg Memorial Auditorium.Assists in the development, promotion and marketing of the appropriate and available uses of the facilities with a goal of maximum utilization and revenue generation goals. Oversees billing process and ensures accuracy. Creates, updates and edits content for all web pages, Wikis and appropriate forms.