Job Information
Yancey Bros.co Rental Operational Excellence Specialist in Austell, Georgia
Description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As the Operational Excellence Specialist for Rental, you will lead key initiatives supporting the performance improvement of the branch's rental operations, customer experience, and revenue growth of the Yancey Rental Services group.
Develop Rental growth strategies and customer experience plans
Design and implement customer relationship improvements (projects/programs)
Lead operational efficiency projects targeting the training, growth and system enhancements for Yancey Rents
Provide SME knowledge of business products and value propositions of the Yancey Rents division
Write business proposals and prepare project plans supporting the Rental Services group program enhancements
Build relationships and negotiate with internal and external stakeholders of Programs
Identify, map, leverage business strengths and customer needs to support program development
You will also be responsible for developing and deploying daily, weekly, and monthly management reporting packages to support the local branches to improve operational performance. The role includes active engagement with CAT for business initiatives, i.e. Rental Excellence Program and Dealer Advisory Board meetings. This position also interacts with various Allied OEM’s as well as associated supply vendors for showroom product offerings and enhancements. This position is also responsible for promoting a safe workplace and developing a “Safety First” culture.
Primary Responsibilities:
Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner.
Responsible for the identification, development and implementation plan of Branch performance improvement initiatives.
Act as a liaison for CAT and other OEM representatives to lead negotiations, identify risks, and recommend recommendations while exercising judgment on acceptable terms.
Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.
Develop project plans supporting key initiatives in the Rental Services division.
For Floor Merchandise, monitor inventory levels to assure customer needs can be met on a timely basis.
Lead required training supporting key initiatives.
Become proficient in change management.
Support and communicate regularly with the Sales Teams for system support needs.
Refine monthly Rental Services reporting tools with the goals of ease of use and transparency.
Develop monitoring of key initiative performance post implementation.
Become a “champion” of a process improvement culture.
Additional Responsibilities:
Complete additional tasks as assigned by management
Who We Are Looking For:
To be successful in this position you should have an excellence mindset with a focus on performance improvement. This position also requires someone who enjoys talking to people, developing relationships, and working in a team environment.
Education/Experience:
Bachelor’s Degree from a four year college or university or related equivalent experience required.
Specific industry, project manager or supply chain systems training desired.
Must have 1 – 3 years industry experience.
Required Qualifications/Skills:
Possess the necessary problem-solving skills to meet the needs of our customers and employees.
Excellent people skills with customer service experience.
Customer Service management experience.
Must have a valid class C Georgia driver’s license.
Must have a qualified driving record and physical.
Preferred Qualifications/Skills:
Bachelor’s Degree from a four year college or university or related equivalent experience preferred
Knowledge of Spanish language preferable but not required.
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.