Job Information
Yancey Bros.co Product Support Administrative Assistant in Austell, Georgia
Description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a Product Support Administrator, you will support the technical, operations, warranty, and transportation departments by providing reporting, documentation, and administrative support to team members ranging from technicians to senior leadership. The role is primarily office‑based, with opportunities for offsite training and store visits to support field operations. You will also assist our customer base by managing technical documentation, licensing, and system access, ensuring timely and accurate support while contributing to effective cross‑functional communication and operational efficiency.
Primary Responsibilities:
Collect data needed for reporting, compile and provide to management.
Maintain PIP reporting, SIS subscriptions, ET license, and billing.
Provide Tech support materials/schematics, prints and billing.
Assign Dealer DSN ticket or Initial call to Tier I or Tier II.
Coordinate and schedule meetings.
Communicate with a wide range of internal and external customers.
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have prior experience in an administrative role, be able to provide superior customer experience, have excellent problem-solving skills and be able to work independently.
Education/Experience:
High school diploma or equivalent required
Associate or bachelor’s degree preferred (Business Administration or related field)
Prior experience in an administrative, coordinator, or office support role
Strong working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)
General computer and data entry proficiency
Ability to work independently with minimal supervision
Proven ability to manage multiple tasks and meet deadlines
Strong written and verbal communication skills
High level of attention to detail and accuracy
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.