Job Information
CyrusOne Service Delivery Technician II in Aurora, Illinois
The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.
We are seeking a Data Center Operations Technician (Level 2) to join our team. The successful candidate will be responsible for responding to alerts, performing Level 1 troubleshooting, supporting customer requests, and ensuring the reliability of data center operations. They will work closely with the Operations and Network teams to maintain uptime, accuracy, and exceptional customer service.
What You’ll Do:
Respond to all incoming calls, emails, and monitoring alerts; open and track tickets accordingly
Monitor ticket and email queues, ensuring timely follow-up and proper escalation
Perform Level 1 troubleshooting on Windows servers, hardware, and critical infrastructure incidents
Act as “Smart Hands and Feet” for customer requests, including reboots, hardware swaps, and new customer setup
Install customer orders including cabinet/cage builds, cross‑connects, office setups, and cable testing
Troubleshoot and certify fiber/copper circuits using test equipment and perform necessary repairs or replacements
What We’re Looking For:
Required
Strong customer service orientation with excellent verbal and written communication skills
Ability to troubleshoot, problem-solve, and make decisions independently in a fast‑paced environment
Strong PC skills and ability to learn new systems and tools quickly
Must be able to travel up to 25%
Preferred
Knowledge of reflectance, decibel loss, and other fiber/copper test metrics
Experience with Visio or AutoCAD
Familiarity with ITIL framework and service‑level standards
Work Environment: (Facility Role)
May involve lifting of equipment and supplies (up to 50 pounds).
Considerable walking, bending and standing.
Must be able to accomplish all physical requirements and activities applicable to the role.
Hours for this position are Monday-Friday 1:00PM-10:00PM
Hourly Rate: $30-$38/hr
15% shift differential on any hours worked between 6:00PM-6:00AM
Why Join Us?
Be part of the rapidly growing data center industry powering the world’s digital infrastructure
Collaborative environment focused on commitment, accountability, respect, and excellence
Comprehensive health, dental, and vision insurance; life and disability insurance; access to mental health resources and EAP
Competitive pay, performance bonus, and 401(k) retirement plan with company match
Generous paid time off and holidays
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!
CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .
CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.
CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.
CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)
CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.
As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)