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Overview

Be inspired. Be valued. Belong . At Emory Healthcare

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1

• Student Loan Repayment Assistance & Reimbursement Programs

• Family-focused benefits

• Wellness incentives

• Ongoing mentorship, development, leadership programs

• And more

Description

TheOperationsSupervisoroverseestheday-to-dayadministrativeandbusinessoperationsforadesignatedsectionofTheEmoryClinic.Thisroleprovidessupervisionandoperationalsupportfornon-clinicalstaffandensuresthatfrontofficeandbusinessofficefunctionsoperateefficientlyandincompliancewithorganizationalpolicies,procedures,andregulatoryrequirements.

TheOperationsSupervisorcollaborateswithphysicians,clinicleadership,andadministrativeteamstosupportefficientclinicworkflows,high-qualitypatientservice,andoperationalperformancegoals.Thisrolemonitorsoperationalperformance,implementsserviceimprovementinitiatives,andsupportsfinancialandadministrativeprocesseswithinthesection.

RESPONSIBILITIES

Operational Supervision

• Supervisedailybusinessofficeoperationswithintheclinicsection.

• Provideleadershipandoversightfornon-clinicalsupportstaffincluding:

• Frontdeskpersonnel

• Callcenterstaff

• Medicalsecretaries

• Medicalrecordsstaff

• Precertificationcoordinators

• Referralcoordinators.

• Provideongoingperformancefeedback,coaching,andstaffdevelopment.

• Participateinrecruitmentactivitiesincludinginterviewing,hiring,onboarding,andtrainingemployeesincollaborationwithclinicleadership.

• Anticipatestaffingneedsandassistleadershipwithworkforceplanning.

Front Desk Operations and Patient Flow

• Maintainoversightoffrontdeskoperationsandpatientflowmanagementduringbusinesshours.

• Ensurestaffactivitiessupportefficientclinicoperationsandpatientservice.

• LeadorparticipateinDailyHuddlestoreviewoperationalprioritiesandservicestandards.

• Reinforcekeyinitiativesincluding:

• ServiceStandards

• NationalPatientSafetyGoals

• EnvironmentofCarepractices.

Patient Experience and Service Excellence

• Monitorandreviewpatientsatisfactiondata,includingPressGaneyresults.

• patientexperiencefeedbackwithstaffandimplementprocessimprovements.

• EnsureadherencetoTheEmoryClinic (TEC)ServiceStandards.

• Provideindividualizedservicecoachingtostaffandmonitorimprovementefforts.

• Supportinitiativesdesignedtoenhancetheoverallpatientexperienceandservicequality.

Process Improvement and Operational Problem Solving

• Participateinidentifyingandresolvingoperationalchallengesaffectingclinicoperations.

• Assistwithoperationalmeetingsfocusedonprocessimprovementsandworkflowenhancements.

• Collaboratewithclinicleadershipandotherdepartmentstoensureconsistentimplementationofclinicpoliciesandoperationalprocedures.

Data Analysis, Reporting, and Budget Support

• Compileinformationandpreparereportsandoperationalsummariesforleadership.

• Analyzeoperationaldatatoidentifytrends,progress,andimprovementopportunities.

• Utilizereportingtoolstosupportoperationalperformancemonitoring.

• Assistleadershipinmonitoringbudgetstatusandoperationalexpenditures.

• Identifycost-effectivealternativestosupportoperationalefficiency.

Billing, Supplies, and Inventory Management

• Monitorsubmissionofaccurateandtimelybillinginformationtothebusinessofficetosupportreimbursement.

• Coordinatethepurchaseofmedicalandofficesuppliesneededforclinicoperations.

• Maintainaninventorymanagementsystemtoensureappropriatesupplylevelsandequipmentavailability.

MINIMUM QUALIFICATIONS

Education and Experience

• Five (5)yearsofrelatedjobexperience,or

• Bachelor’sdegreewiththree (3)yearsofrelatedexperience,or

• GraduationfromtheOperationsDevelopmentProgram (ODP).

Additional Requirements

• Somepositionsinthisclassificationmayrequireone (1)yearofsupervisoryexperience.

Technical Skills

• Proficiencywith:

• Wordprocessingsoftware

• Spreadsheetapplications

• Presentationsoftware.

PHYSICAL REQUIREMENTS: (Light); 11-20 lbs ,0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly), Lifting 20 lbs max, Carrying of objects up to 10 lbs, Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org . Please note that one week's advance notice is preferred.

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Division The Emory Clinic

Campus Location Atlanta, GA, 30322

Campus Location US-GA-Atlanta

Department TEC CT Surg Cardiac Emory HBC

Job Type Regular Full-Time

Job Number 164040

Job Category Clerical & Administrative

Schedule 8a-4:30p

Standard Hours 40 Hours

Hourly Minimum USD $24.12/Hr.

Hourly Midpoint USD $29.39/Hr.

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.