OneMain Financial Jobs

Job Description:

The Customer Service coordinator is responsible for leading the daily operations of a contact center team, ensuring high levels of productivity and customer satisfaction. This role involves coaching and motivating call center representatives, handling escalated customer issues, and utilizing the telephony platform and reporting to ensure timely delivery of service. Key skills include strong leadership, excellent communication, and the ability to handle multiple tasks in a fast-paced environment.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington. Colorado for remote caregivers’ whose assigned Intermountain facility or service area is not based in Colorado.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings

Essential Functions

• Provides leadership and support to the Caregivers in Customer Service.

• Assists with the coordination of service for workloads and scheduling.

• Interacts with internal and external partners to provide information and resolve billing and service inquiries for care provided at our Care Sites and Clinics.

• Resolves escalations from patients and internal partners.

• Assist with scheduling and ensuring proper coverage of functions supported.

• Resolves technical and access issues encountered by Caregivers and determines when an escalation to the IT Help Desk is required.

Skills

• Leadership

• Negotiation

• Microsoft Office

• Communication

• Customer Service

• Problem Solving

• Scheduling

• Healthcare Billing

Qualifications

Required

• Demonstrates excellent interpersonal and communication skills, including written, verbal and email etiquette.

• Demonstrates advanced computer literacy

• Demonstrates an ability to multi-task

• Demonstrates strong problem solving, conflict resolution and negotiation skills.

• Demonstrated ability to resolve sensitive and complex escalations

• Demonstrates proficiency and knowledge of Microsoft Office applications

• Demonstrates understanding of call center environment.

• Demonstrated experience in a fast-paced production or contact center environment

• Demonstrates proficiency in EPIC

• Demonstrates knowledge of general medical billing, insurance and compliance regulations and billing processes.

Preferred

• High School diploma or GED

• Two (2) Years of experience in customer service, collections, or call center environment.

• One (1) year of experience in a healthcare billing environment

• Three (3) Years of experience in customer service, collections or call center environment.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies and able to assess customer needs.

• Ongoing interactions with customers that require employee to communicate as well as understand spoken information and address issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate equipment with precision and accuracy. This includes computer, phone and internet set up and use.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$22.64 - $34.48

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.