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How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Delta is on a journey to become a world-class retailer, changing the way Delta can sell and service flight and ancillary products and improve the customer experience. To achieve this goal, Delta’s Retail Strategy is to consistently offer, sell, and service high quality personalized products in the customer’s channel of choice. Enterprise Solutions (ES) is seeking an Ancillary Order Management Product Manager to lead the vision and execution of IT development roadmaps that enable ordering, fulfilling, and servicing ancillary products such as seats, bags, wifi, catering and more.

The Order Management team is responsible for the following scope:

• Orchestrationto create, retrieve, change and cancel an order

• Createand update the order record

• Creationof records in legacy systems of record

• Weare looking for candidates who exhibit curiosity, are motivated to solve challengingproblems, and can think creatively to identify solutions.

Responsibilities:

• Developa business vision and a sequenced roadmap for the order management of ancillaryproducts and services

• Partnerwith stakeholders across the enterprise to determine requirements for the ordermanagement of ancillary products and services

• Collaboratewith Ancillary Offer business and IT partners to translate upstream business requirementsinto usable and reliable solutions that span the full retailing process from Offerto Order C Servicing.

• Leadagile development teams to implement requirements.

• Collaboratewith other agile development teams, both upstream and downstream, to identify dependenciesrequired to deliver the order management roadmap.

• Communicateprogress against development roadmap to leaders and stakeholders.

• Learnthe business rationale behind ancillary order data schemas and orchestration patternswith the goal of building solutions that are product-agnostic, channel-agnostic,and form of payment-agnostic

What you need to succeed (minimum qualifications)

• Provensuccess in understanding and managing complex processes

• Ableto demonstrate intellectual curiosity and critical thinking

• Experiencetranslating a business vision into written technical requirements

• Abilityto communicate clearly to business leaders and technical developers

• Musthave the ability to work well with diverse groups in a time sensitive and team environmentwith minimal supervision

• Resultsoriented and capable of meeting or exceeding deadlines with attention to detailand follow through

• Consistentlyprioritizes safety and security of self, others, and personal data.

• Embracesdiverse people, thinking, and styles.

• Possessesa high school diploma, GED, or high school equivalency.

• Isat least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Bachelor'sDegree with at least 3-5 years of relevant work experience

• PreferredMajor in quantitative discipline such as Management Information Systems, BusinessAdministration, Economics, Finance, or Engineering.

• Combinationof at least 3-5 years of relevant working experience in Revenue Management, Internalor External channels, Business Intelligence, and Data Analytics.

• Experiencein at least one commercial or operations function such as Reservations, ACS, eCommerce,Revenue Management, Sales, or IT preferred.

• Experienceworking in an Agile environment as a Product Manager/Owner.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitivesalary, industry-leading profit sharing program, and performanceincentives

• 401(k) withgenerous company contributions up to 9%

• Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave

• Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits

• Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages

• HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health

• Domestic andInternational space-available flight privileges for employees and eligiblefamily members

• Careerdevelopment programs to achieve your long-term career goals

• World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint

• BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies

• Recognitionrewards and awards through the platform Unstoppable Together

• Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here