Job Information
Siemens Field Service Engineer, EV Charging in Atlanta, Georgia
Job Family: eMobility
Req ID: 495310
Transform the everyday with us!
Are you passionate about building a better tomorrow? Heliox, a Siemens business, is providing electric vehicle charging solutions to some of the biggest companies and cities in America. Jump into the driver seat as we accelerate into a truly hyper growth market.
We are shaping the market with innovative EV charging technologies and are dedicated to driving an open and accessible market for electric vehicles, as well as planning and implementing secure grid connections to enable further growth of EV adoption.
We are looking for a Field Service Engineer, EV Charging. This position will be based in Atlanta GA.
You’ll make a difference with the following duties:
Field Service, Commissioning & Customer Enablement
Maintaining our product line in the form of repairs, modifications and maintenance
Providing onsite commissioning activities inclusive of Site Acceptance Testing
Programming, performing input/output tests and measurements, on-line and on-site
Providing preventive and corrective maintenance as needed
Providing onsite training to customers
Technical Support & Troubleshooting
Providing first line of company-support in case of technical product issues
Supporting the 24x7 Helpdesk on regular basis
Assisting as a technician of the 3rd line support in solving malfunctions
Diagnosis of failures in case of abnormal product performance
Quality Assurance, Partner and Contractor Oversight & Compliance
Quality control for third party technical service partners
Supervising 3rd party contractors onsite
Preparing necessary tools, materials, documentation, permits, travel arrangements and briefings as needed
Documentation, Reporting, Records & Continuous Improvement
Preparing test and service reports
Updating and enhancing service documentation
Maintaining record of all service activities according company procedures
Developing suggestions for improvements to our products and services
Supporting development with deployment, testing, and feedback of new products
You’ll win us over by having the following qualifications:
Basic Qualifications:
Minimum Bachelor's Degree in Electrical Engineering, Electronics and/or Mechatronics or 3 additional years of experience with the following requirements.
1+ year of experience with the following:
Current commissioning and/or service work
Electrical installations
Troubleshooting inverters, electronics, wiring, and cooling systems
Serial communication and diagnostic tools, including CAN, EtherCAT, RS485, and RS-232
Safety regulations such as NFPA 70E and OSHA
Customer service principles and practices
Using computers for technical and service-related tasks
Reading and interpreting circuit schematics
Fluent in English language
Ability to travel (both local and national) up to 90%
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
- 2-3 years of current commissioning and/or service work
Please note, this is a salaried position with the ability to earn overtime and bonus.
61.547 105,509 10%
Organization: Smart Infrastructure
Job Type: Full-time
Category: Customer Services